驱动更新不了

[高胜男]

进行全新安装失败，总是回退到上一个版本，我更新不了ARC显卡驱动了（从Win10更新到Win11后就变成这样了，所有驱动都有重新安装过，是在微软官方下载的系统）用geek清理旧驱动也不行，不知道啥时候冒出来的（旧驱动）每次提醒我更新驱动的时候看驱动版本不对的

[DhannielM_Intel]

Hi 高胜男,

请注意，我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复，因此，可能会有一些不准确的翻译.

Thank you for posting in the community. I would like to ask for some clarification: Could you please provide the exact model of the GPU you are using? Are you working with a laptop or a desktop? Have you tried using Display Driver Uninstaller to completely remove the existing driver and install the latest version?

Best regards,

Dhanniel M.

Intel Customer Support Technician

[高胜男]

GPU：Intel（R） Iris（R） Xe Graphics
笔记本
没有尝试用DDU，只是在下载GPU驱动后进行全新安装

[高胜男]

GPU：Intel（R） Iris（R） Xe Graphics
笔记本
没有尝试用DDU，只是在下载GPU驱动后进行全新安装

[DhannielM_Intel]

Hi 高胜男,

Thank you for sharing this information with me. Could you share to me the exact model of your laptop? Also, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system details. You can follow the instructions at this link and send the text file here. How to get the Intel® System Support Utility Logs on Windows

Best regards,

Dhanniel M.

Intel Customer Support Technician

[高胜男]

联想 小新 Air-14 2021（Intel平台：ITL版）

[高胜男]

抱歉回复晚了了，我不确定是否回复到你，因为发布后并没有显示回复你，而是直接在我这个帖子里回复，而且是直接给我发电子邮件了，而且我不知道怎么删除回复

[DhannielM_Intel]

Hello  高胜男,

Thanks for sharing your SSU Logs to me, since you cannot properly install an updated version of your integrated graphics driver you can follow these steps below. Before you perform the clean installation first download the graphics driver from this link: Lenovo XiaoXin Air 14ITL Integrated GPU Driver. Then let's perform the clean uninstallation: 

1. Disconnect from the internet to make sure the driver will not be automatically updated by Windows.
2. Go back to the Intel Graphics entry in the Device Manager.
3. Right-click Intel Graphics and click Uninstall.
   1. In the device removal dialog box, check Delete the driver software for this device and click OK.
4. Restart the computer after the uninstallation is complete.
5. Open the Device Manager.
6. Expand the Display adapters section again.
   1. If no older drivers are stored in the system, the graphics controller in Device Manager should now be listed as Microsoft Basic Display Adapter, Standard VGA Graphics Adapter or similar. If not, repeat steps 2 through 5.
7. Reboot the computer when prompted.

Execute Clean installation of driver:

1. Click the .exe to initiate the driver installation.
2. Agree to the Intel Software License Agreement.
3. Click the checkbox to Execute a clean installation.
   1. A clean installation removes all old drivers and restores Intel settings to the default value
4. Click Start to begin the install.
5. Reboot the system if prompted.

If the above method cannot resolve the issue, try to use Display Driver Uninstaller to uninstall the graphics driver first, refer to:

How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver

Once you've completed these steps, please let me know in this thread whether the issue has been resolved.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[高胜男]

现在问题似乎解决了

[DhannielM_Intel]

Hello 高胜男,

I'm pleased to hear that your issue has been resolved. I will now close this inquiry. If you need any further information, please feel free to submit a new question, as this thread will no longer be monitored.

Best regards,

Dhanniel M.

Intel Customer Support Technician