그래픽 장치 문제에 대하여

[comics14]

Arc(TM) A370M Graphics 와  lris xe 를 사용중인데, L.O.L을 돌릴때마다 '그래픽 장치를 초기화 할수 없다' 고 경고가 뜨고 게임이 종료 되는데 왜이럴까요?

[VaishnaviV_Intel]

Hi,

Thank you for posting your question. We only provide support in English. I have translated your question. "I'm using Arc(TM) A370M Graphics and LRIS XE, but every time I run L.O.L, the game closes with a warning that 'Unable to initialize graphics device', why is this so?"

Does this reflect your question correctly?

Thanks & Regards,

Vankudothu Vaishnavi.

[Hugo_Intel]

Hello comics14

영어로만 지원할 수 있음을 알려드립니다. 이 응답을 번역하기 위해 웹 번역 도구를 사용했기 때문에 일부 부정확한 번역이 있을 수 있습니다.

Thank you for posting on the  Intel® ARC™ Graphics. I am sorry to hear that you are experiencing issues when trying to play League of Legends on your Intel® Arc™ A370M Graphics.

As a first approach to this issue, please completely uninstall the game from your system and reinstall it. If the issue persists, please share with us the following information:

• Share a short video showing this issue.
• Create a log file with the Intel® System Support Utility and attach it. 

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello comics14

I hope you are doing fine. 

Were you able to check the previous post? 

Let us know if you still need assistance. 

Best regards,  

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello comics14

I hope you are doing fine. 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

Best regards, 

Hugo O.  

Intel Customer Support Technician. 

[Hugo_Intel]

Hello comics14

Before we close this thread we wanted to ask you besides the information requested in my first post for the following:

Create a log file using the instruction in the following article and attach it to your reply:

How to Extract Information from the DirectX* Diagnostic Tool

From the same tool, share with us screenshots from the System and Display tab

The information will be highly appreciated in order to investigate this issue.

Best regards,

Hugo O.

Intel Customer Support Technician.