0x887a0006 dxgi_error_device_hung horizon forbidden west

[jeanm]

hello, I have this error with my onexplayer 1S (11th Gen Intel(R) Core(TM) i7-1195G7 @ 2.90GHz 2.92 GHz 16gb of ram and intel iris graphics Xe

is an update planned? THANKS

[VonM_Intel]

Hi, jeanm.

Thank you for posting in our Community.

The error code 0x887a0006 dxgi_error_device_hung usually points to a problem with the graphics card's drivers or settings. Could you please describe how this error manifests on your device? It's important to note that as an OEM (original equipment manufacturer) device, our ability to support it may be limited. We may not be fully acquainted with the specific technologies, configurations, custom drivers, or features that the OEM has implemented in your system. The Onexplayer 1S is a portable gaming PC equipped with an 11th Gen Intel Core i7-1195G7 processor, 16GB of RAM, and Intel Iris Xe graphics.

Regarding your query about updates, Intel releases updates as necessary, which may include security patches, driver updates, and new features, rather than on a predetermined schedule.

Moreover, have you tried to update your graphics driver to the latest version based on your system manufacturer? Please be guided that it would be best to check with your system manufacturer and use the driver software provided by them to avoid potential installation incompatibilities. Intel® only supplies generic versions of Graphics Drivers for general purposes. Computer manufacturers might have changed the features, incorporated customizations, or made other changes to the driver software or software packaging

Best Regards,

Von M.

Intel Customer Support Technician

[denisk]

In the same place while playing the game.



Upd: After reinstalling the driver the issue was solved by itself. After that there was just a short freeze in the place, where the error occurred before.  

[jeanm]

hello, I had an update yesterday from intel

Description:
Ce téléchargement installe Intel® Graphics Driver 31.0.101.5382 (certifié WHQL) pour Intel® Arc™ graphiques série A, graphiques Intel® Iris® Xe et processeurs Intel® Core™ Ultra avec graphiques Intel® Arc™.

Version:
31.0.101.5382Date de sortie:
29 mars 2024Taille:
770.26 Mo

After starting the game, the game closes during loading and gives me this message

[jeanm]

ok, the game crashes even with my desktop PC (Alienware Aurora R12) and lots of players on the forums have this problem, I hesitate to ask for a refund for the game or wait for an update, it's annoying

[VonM_Intel]

Hi, jeanm.

I understand how frustrating it can be to experience game crashes, especially when they persist across different systems and many other players are facing similar issues. While requesting a refund for the game might seem like a viable option, it's worth considering waiting for an update as well.

Developers often release patches and updates to address such issues, and your patience might pay off with a smoother gaming experience in the future. However, if the problem persists without a solution in sight, you may perform the clean installation of your graphics driver which might help fix the issue.

Looking forward to your response. Have a nice day!

Best regards,
Von M.
Intel Customer Support Technician

[jeanm · Accepted solution]

hello, thank you but I asked for a refund for the game. I'M TIRED of new dematerialized games that don't work, before CD games posed no problem. I will close my request, thank you again.

[VonM_Intel]

Hi, jeanm.

If I were facing the same situation, I would feel similarly.

I will proceed to close this thread as you mentioned. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best Regards,

Von M.

Intel Customer Support Technician