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1st day👍👍👍2nd day no video😰😥😢

Stretchypants
Beginner
1,260 Views
System:
PSU: EVGA 700w BQ 80+bronze semi module
Cpu: Intel 11400f
Mobo: MSI H510I PRO WIFI LGA 1200
Silicon Power 16GB (2 x 8GB) DDR4 3200
PREVIOUS GPU: EVGA 2060
CURRENT GPU: ARC A770

Day1. Simple installation and played fine with great performances increase (stock speed, 1080p, avg fps>100, max temp 67) with onscreen display monitors.

https://www.intel.com/content/www/us/en/support/articles/000091128/graphics.html
DDU @ safe mode
UEFI ENABLED
Resizable Bar ENABLED
Driver 31.0.101.4255 installed with no problem.
SSA Installed.

And played 3-4hrs: Roblox, Minecraft, CSGO, PUBG.

Day2. No posts
CPU+GPU Fan and LED LIGHTS ON but no video. Not even mobo beep!?!?
Multiple attempts hard shutdown and start
Tried:
switching DP- HDMI-again DP=no post
Switching monitors=no post
Switched PSU thermaltake 750w=no post
Lastly switched back to #Evga2060
Still not working!?!?
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1 Solution
Jean_Intel
Employee
1,212 Views

Hello Stretchypants,

 

Thank you for posting on the Intel️® communities.

 

Regarding your issue, you can try the following:

 

  • Reseat the card into the main PCIe slot.
  • Check if the 6+8 Pin Power Connector is correctly plugged into the graphics card.
  • Make sure that you are running the latest BIOS version for your motherboard. The latest BIOS available on the MSI website is the 7D16v17. Try updating the BIOS and check if the issue persists.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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3 Replies
Jean_Intel
Employee
1,213 Views

Hello Stretchypants,

 

Thank you for posting on the Intel️® communities.

 

Regarding your issue, you can try the following:

 

  • Reseat the card into the main PCIe slot.
  • Check if the 6+8 Pin Power Connector is correctly plugged into the graphics card.
  • Make sure that you are running the latest BIOS version for your motherboard. The latest BIOS available on the MSI website is the 7D16v17. Try updating the BIOS and check if the issue persists.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Stretchypants
Beginner
1,162 Views

Now I know to return my gpu.

I'm glad my system is still working.

Intel...definitely don't want to take any responsibilities of...

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Jean_Intel
Employee
1,117 Views

Hello Stretchypants,

 

We are glad to know that your system is working now. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding. 

 

Best regards,

Jean O.

Intel Customer Support Technician


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