A370M Autocad VIDEO DXGKRNL FATAL ERROR

[AAD]

Hi,

While working with Autocad, it crashes and gives a blue screen after 10 minutes.

I would be glad if you could help me on this issue.

ARC370M GPU

Driver version: 31.0.101.4255

[Andres_Intel]

Hello AAD,

Thank you for posting on the Intel communities. I understand how frustrating it is to receive a Blue Screen of Death (BSOD) and not work properly, I am more than happy to help you.

To help you in the best way, please answer the following questions:

• What is the AutoCAD version installed?
• Did it properly work at any moment?
• Does it happen when you are doing something specific in AutoCAD?
• To know your hardware and software information, run and attach the Intel® System Support Utility for Windows (SSU) report, you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician 

[Andres_Intel]

Hello AAD,

Were you able to run the Intel® SSU?   

Let us know if you still need assistance.    

Best regards,   

Andres P.   

Intel Customer Support Technician 

[Andres_Intel]

Hello AAD,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards, 

Intel Customer Support Technician