A380 Potplayer abnormal at playing a video by potplayer

[WanFeng2025]

I`ve bought a gunnir A380 OC version 

OS:windows 10 22h2

graphics card:A380 gunnir OC

cpu:i3 10105F

motherboard:Microstar H410-M bomber

but it works abnormal when I`m playing a video(mp4 or any video file format) 

It has a serious screen blurred when I`m playing a video on full-screen mode or in some special resolution on potplayer

What`s wrong with my card? Should I send it back to warranty?

It looks like this

but actully it should be like this

my potplayer version is 230407(1.7.21902) updated Apr 7 2023 10:05:26

  

[Jean_Intel · Accepted solution]

Hello WanFeng2025,

Thank you for posting on the Intel️® communities. We would be more than glad to help you with your issue.

For this issue, we like to recommend you change the PotPlayer Video Settings and instead of using the deffault Enhanced Video Renderer, and start using the DX11 option. You can check with the app developer for more instructions about how to change the app settings.

Best regards

Jean O. 

Intel Customer Support Technician

[WanFeng2025]

Thank you!

Thanks for your replying and it actually works!

[Jean_Intel]

Hello WanFeng2025,

We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question, as this thread will no longer be monitored.  

Best regards

Jean O.

Intel Customer Support Technician