A750显卡使用dp线使我的显示器只有60hz

[Haozhuang]

A750显卡使用dp线使我的显示器只有60hz 

 

[RandyT_Intel]

Hi @Haozhuang ,

Thank you for cooperation. I will forward this to our lab for testing and I will update you once we have progress on this case.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Haozhuang ,

I am reaching out to follow up on your recent inquiry regarding the connection of your monitor to Arc. I reviewed your concern and has identified a potential clarification that could help us assist you more effectively.

It appears that your monitor might be a laptop or mobile model. To ensure we provide the best support, could you please confirm how you are connecting Arc to your monitor? Specifically, are you using a direct DisplayPort (DP) cable, or are you utilizing an eDP-DP pass-through board, as suggested by another user?

Your feedback will be invaluable in helping us resolve your issue promptly. If you have any additional details or questions, please feel free to share them with us.

Thank you for your cooperation and understanding. We look forward to your response.

Regards,

Randy T.

Intel Customer Support Technician

[Haozhuang]

你好RandyT

这个问题准确的来说是DP线一端插在显卡上，另一端插在DP转EDP驱动板上的，驱动板连接笔记本的屏幕，我将我的显示器打开后并拍照了，可以看一下下边的图片以及DP转EDP驱动板的图片。

[RandyT_Intel]

Hi @Haozhuang ,

Thank you for providing the clarification and attachments. I will forward this information internally and will get back to you with our findings. From what you've described, it seems like you've got everything hooked up. However, we are experiencing issues with the refresh rate, and we need to identify the factors that are preventing you from achieving a higher rate.

Regards,

Randy T.

Intel Customer Support Technician

[RandyT_Intel]

Hi @Haozhuang ,

Here's an update, please note that Intel does not recommend using any kind of adapters, and we cannot guarantee that third-party products or adapters will work as expected. However, we suggest trying the following steps to resolve the issue:

• Use a direct connection with a single cable that has the same connection type on both ends (HDMI to HDMI, DP to DP, etc.).
• Check the display cable to ensure the cable is good and that it isn't the source of the display problem.
• Update the graphics driver to the latest version. Contact your system manufacturer to check if there is a graphics driver update available for your system.
• Check if Windows* and your BIOS is up to date. Check with the system manufacturer to see if updates are available for your system.
• Install the latest generic graphics driver released by Intel from the Download Center.
• If using a docking station, update the dock driver to the latest version. Contact your system manufacturer to check if there is a driver update available for the dock.

For more detailed information, please refer to our online article: Using Video Cable Adapters, Splitters and/or Docking Stations in Computers not Manufactured by Intel

Regards,

Randy T.

Intel Customer Support Technician

[Haozhuang]

HiRandyT

我使用的就是DP到DP线。

图形驱动更新到最新的32.101.6734，没有作用。

Windows11和BIOS已经更新到最新，没有作用。

我还在社区内发现了一位老哥和我的问题一模一样，但是没有解决办法，可以看一下I have problems with my Arc A770 16GB on a DIY monitor - Intel Community。

这位老哥用AMD RX6750XT和RTX 2060都正常，我希望你们可以尽快解决该问题，谢谢。

我希望能尽快收到您的回复

[Haozhuang]

Hi，@RandyT_Intel，

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我发现该屏幕的大部分芯片在该显示屏幕背面，或许可以联系该显示屏幕的生产制造商天马微电子进行技术支持，Home - Tianma America。

屏幕的名字就是TL160ADMP03-0，希望您可以尽快解决该问题。

请尽快给我答复，谢谢。