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A750玩地平线4卡死

Lemon007
Beginner
4,095 Views
显卡:A750 游戏:地平线4 显示设置:2K动态调整 问题:进入游戏后几分钟卡死,无法操作
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9 Replies
Hugo_Intel
Employee
4,051 Views

Hello Lemon007


请注意,我只能用英语为您提供支持。我使用了网络翻译工具来翻译此回复,因此可能存在一些不准确的翻译。


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing crashes when trying yo play Forza Horizon 4 on your system. Please let us know the following information:


  • Share a short video showing this issue.
  • If possible, share screenshots of your in-game graphics settings (in English language)
  • Is Resizable BAR enabled on your system?
  • What distribution service was the game downloaded from?
  • Create a log file with the Intel® System Support Utility and attach it. 


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
4,006 Views

Hello Lemon007

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best regards,  


Hugo O.  

Intel Customer Support Technician. 


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Lemon007
Beginner
3,983 Views

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Lemon007
Beginner
3,983 Views

Gaming platforms:steam

benchmark mode

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Carlos_L_Intel
Employee
3,957 Views

Hi @Lemon007


Thank you for your reply. In order to take a deeper look into this, can you please share the following with us:


  • Share a short video showing this issue.
  • Is Resizable BAR enabled on your system?
  • Did you have any other cards in the system? If so, did you uninstall its drivers?
  • To get more information from your system, please install, run and attach the logs for the following tool: Intel® System Support Utility for Windows. (Please select the 'Everything' checkbox when you run the tool, so we have all the information we need) 



Best regards, 


Carlos L.  

Intel Customer Support Technician


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Lemon007
Beginner
3,941 Views

I update Graphics Driver to 31.0.101.4146,now I can not open Forza Horizon 4,sad....

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Lemon007
Beginner
3,935 Views

I reinstall Forza Horizon 4,now I can play it。

thank you~

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Carlos_L_Intel
Employee
3,908 Views

Hi @Lemon007,


Thank you for your update. I would like to make sure everything is running smoothly and check if there is anything we could do at the moment.


Best regards, 


Carlos L.  

Intel Customer Support Technician


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Hugo_Intel
Employee
3,878 Views

Hello Lemon007


We are glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior. Since the thread is now solved, we will proceed to close it. Please keep in mind that this thread will no longer be monitored by Intel. Thank you for your understanding.  


Best Regards,


Hugo O.

Intel Customer Support Technician.


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