A750 PUBG performance problem

[fatih93]

windows 11 (directx 11)  Gpu usage %40 - %60  FPS 50-80 freezes and crashes occur in cities (LOW SETTİNGS)

windows 10 (directx 12)  Gpu usage %70 - %90  FPS 80-150  everything is ok, the game crashes after a certain time ( LOW SETTİNGS)

i3 12100f 

ASUS PRİME H610M-A D4

ARC A750

gskill 2X8gb ripjaws v siyah 3200mhz cl16 ddr4

FSP H3-550 HYPER PRO 550W+80

MLD M300 500GB M2 SSD

[Andres_Intel]

Hello fatih93,

Thank you for posting on the Intel communities. I am sorry to hear that you are having game crashing issues with your Intel® Arc™ A750 Graphics, I will be happy to help you.  

To have a better understanding of the situation, please answer the following questions: 

• Is there any error message? If so, take screenshots.
• Take a video of the issue.
• Did it work before properly?
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician

[Andres_Intel]

Hello fatih93,

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards,

Andres P.

Intel Customer Support Technician

[fatih93]

SENT MY COMPUTER TO THE SERVICE I PURCHASED

[Andres_Intel]

Hello fatih93,

Thank you for your response and for keeping me informed.

Please let me know if you need further assistance or if the thread can be closed.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello fatih93,

Were you able to check the previous post?

Do you still need assistance?

Best regards,  

Andres P.

Intel Customer Support Technician

[fatih93]

intel turkey distributor works very badly slow
my graphics card is faulty i am waiting for replacement (16 DAY)

[Andres_Intel]

Hello fatih93,

Thank you for your answer and for letting us know that.

I am sorry to hear that the warranty process is taking too long with them, I just want to remind you that you also have the option to claim the warranty with us, after completing the necessary troubleshooting steps.

Please keep us informed, or let us know if you have further questions.

Regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello fatih93,

Were you able to check the previous post?

Let us know if you still need assistance.   

Best regards,

Andres P.

Intel Customer Support Technician

[Andres_Intel]

Hello fatih93,

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

Best regards, 

Andres P.  

Intel Customer Support Technician