A750 performance issues in Snowrunner

[Fragmeister]

Hello, I recently purchased the a750 and have experienced major performance issues in Snowrunner, max fps I can get is around 50fps and thats with vsync off, when I try to run with vsync on the card defaults to 30fps now matter which in game quality level is selected, now I ran a Firestrike and Timespy benchmark which shows that the a750 is more than capable however I believe that an optimization needs to be done for snowrunner unless you have any other suggestions.

Specs are:

 Win 11 21H2

Ryzen 7 3700X

MSI MAG B550 Tomahawk 7C91vAB bios Pcie Gen 4 and Re Bar enabled and active (verified via Gpuz)

16GB Ram

Arc A750 4091 and beta 4125 Drivers tried

Corsair 850w psu

Snowrunner game purchased and downloaded through Steam.

Tia

[Jean_Intel]

Hello Fragmeister

Thank you for posting on the Intel️® communities. We understand that you are experiencing performance issues with the Snowrunner game.

To further investigate this matter, we would like to have more system information. Please provide us with the reports gathered by the following tools:

• Provide a video showing the issue behavior and a screenshot of the in-game video settings.
• Create a report using the following:
  • Intel System Support Utility (Intel SSU) 
  • Download the Intel SSU
  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

• Intel® Graphics Command Center:
  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

Best regards,

Jean O. 

Intel Customer Support Technician

[Fragmeister]

Hello Jean, Thanks for taking the time to take a look at this issue.

 Attached please find the SSU report, the Command center diagnostic, Gpuz which shows rebar enabled and Pcie 4.0, Short video of the issue with FPS in upper right and high video settings shown, no screenshot available in settings mode so is shown in video.

 If you need anything further from me just let me know.

[Jean_Intel]

Hello Fragmeister,

We appreciate your response.

Perform a clean installation of the latest beta driver, 31.0.101.4125.  Sometimes corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected. It is important to mention that BETA releases are for targeted testing.

Also, after reviewing this issue, we noticed that you are running the Windows 11 Build 22000, this is not the latest build version available. We recommend you update your operating system. Here is an article that provides information about how to Update Windows.

Best regards,

Jean O. 

Intel Customer Support Technician

[Fragmeister]

Hello Jean,

 Per your request I updated Windows to 22H2 and attached are updated SSU and Graphic command center diag, also performed a clean install of the 4125 drivers and then tested with zero noticeable difference.

 What I notice is the Gpu usage hovers around 40-50% while Gpu clock is up and down between 700 and 1900Mhz while in game which seems weird.

[Jean_Intel]

Hello Fragmeister,

Thank you for the information provided. 

We will proceed to check the issue internally and post back soon with more details.

Best regards,

Jean O. 

Intel Customer Support Technician

[Fragmeister]

Hello Jean, Thanks for the update, I do hope you can get this and the other issues sorted as this is a great product imo, the build quality is far better than that of the red and green teams and the fans are balanced perfectly so very low noise.

 Thanks again and I'll keep an eye out for the next update.

[Jean_Intel]

Hello Fragmeister,

Thanks for your patience.

This time we would like to recommend you perform a clean driver installation for our latest production driver 31.0.101.4146.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello Fragmeister,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[f_1111]

I use a770 16g to run, 1440p Only 30 fps

Not even as good as 1660ti

The drive used is 4146

[Jean_Intel]

Hello Fragmeister,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.

[Jean_Intel]

Hello ffff_1111,

Thank you for posting on the Intel️® communities.  

Please submit a new question on the Intel® ARC™ Graphics community forums, and provide a detailed explanation of the situation to have a more personalized troubleshooting step for your issue. If you'd like, you can try our suggestions from this thread.

Best Regards,

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello ffff_1111,

Before closing this thread, we want to suggest retesting the game using with latest driver, 31.0.101.4255. Once you have tested it and the issue is still present, create a new system report using the Intel System Support Utility (Intel SSU), including third-party tools, and the Intel® Graphics Command Center report again.

Best regards,

Jean O. 

Intel Customer Support Technician

[Jean_Intel]

Hello ffff_1111,

We hope you are doing fine.

Were you able to check the previous post?

Let us know if you still need assistance.

Best regards, 

Jean O.  

Intel Customer Support Technician

[Jean_Intel]

Hello ffff_1111,

We hope you are doing fine.

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

Best regards.

Jean O. 

Intel Customer Support Technician.