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A770用4369版之后的驱动玩守望先锋2都会出问题

低熵艺术家
Beginner
2,373 Views

打开游戏时的登录界面会明显掉帧,然后进入游戏CPU会一直满载,似乎是在编译着色器缓存,过几分钟才能正常玩游戏,但游戏过程中还是会偶尔卡顿。

31.0.101.4369版之后的驱动都有这种问题,包括刚更新的4644版本,回退到4369版后就没有这些问题了。

 

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Andres_Intel
Employee
2,009 Views

Hello 低熵艺术家,  

 

 

Thank you for your answer.


As you are not sure if the issue is the graphics card, I can provide you with more recommendations, if you agree let me know or let me know you wants to close the thread if that is the case. I will be more than glad to continue helping you.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
2,339 Views

Hello 低熵艺术家,

  

 

Thank you for posting on the Intel communities. I see that you are having performance issues with your Intel® Arc™ A770 Graphics, I understand how annoying this can be, I will be happy to help you.  

 

请注意,我只能用英语支持您。我已使用网络翻译工具来翻译此回复,因此可能会有一些不准确的翻译。


To have a better understanding of the situation, please answer the following questions:


  • Just for clarification, what is happening is that Overwatch 2 is lagging and stuttering, is that correct?
  • The issue is not present when you install the graphics driver version 31.0.101.4369 or older, is that right?
  • Just to check the compatibility, what is the power supply make and model?

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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低熵艺术家
Beginner
2,331 Views
  • Yes.
  • 我最近才开始用 A770 显卡,一直回退到 31.0.101.4369 版本发现可以解决问题后就没尝试更早的驱动了。
  • 电源是Seasonic Core GX-650
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Andres_Intel
Employee
2,326 Views

Hello 低熵艺术家, 

 

 

Thank you for your response, all the information provided has been really helpful.


 Please follow the steps below and let me know the results:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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低熵艺术家
Beginner
2,322 Views

之前已经尝试过这些方法,都不能解决问题。DDU卸载再安装最新的WHQL驱动或BETA版驱动都还是有同样的问题。

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AjrAlves
New Contributor II
2,308 Views

I would say try 4578 drivers, but i'm not sure if they will install with the new firmware that came with 4644.

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Andres_Intel
Employee
2,273 Views

Hello 低熵艺术家,

 


Thank you for your answer, and for following all the steps.


I will start with an investigation and as soon I have further information I will let you know.

  


Regards,


Andres P.

Intel Customer Support Technician


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Andres_Intel
Employee
2,161 Views

Hello 低熵艺术家,  

 

 

Thank you for your time.


We have been working on the investigation, we tried to reproduce the issue, but our Intel® Arc™ A770 Graphics had no issues.


I noticed that the BIOS is from back in 2021, since we tested the game and did not notice any performance issues, I recommend you to contact the motherboard manufacturer to check if the BIOS is up-to-date, once we are sure the BIOS is up-to-date please retest it.


Let me know the results after BIOS update.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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低熵艺术家
Beginner
2,149 Views

主板没有BIOS更新。但我尝试重新安装了Windows11 22H2 8月更新版,新系统上安装4644驱动似乎是正常了,刚开始还是有些卡顿,但一个小时后就基本消失了。

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Andres_Intel
Employee
2,103 Views

Hello 低熵艺术家,  

 


Thank you for your response and for completing the steps.


Just for clarification, I see you mentioned that you tried to reinstall the Windows 11 22H2 August Update, and installed the 4644 driver after an hour the issue disappeared and never came back is that correct?

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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低熵艺术家
Beginner
2,079 Views

基本没问题了,刚进入游戏有时会卡顿一下,但影响不大。

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Andres_Intel
Employee
2,075 Views

Hello 低熵艺术家,   

 

 

Thank you for the clarification.

 

Since you mentioned sometimes it stutters when you first enter the game, do you think this is normal behavior or do you still need more recommendations to try to fix that stutter?

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician 


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Andres_Intel
Employee
2,018 Views

Hello 低熵艺术家,  

 

 

Were you able to check the previous post? I would like to know if the stutters that you have is normal behavior or if you still need more recommendations to try to fix it.


Let us know if you still need assistance.    

  

 

Best regards,   

 

Andres P.   

Intel Customer Support Technician 


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低熵艺术家
Beginner
2,011 Views

我不太确定是否是显卡的问题,现在影响也不大,先这样用吧。

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Andres_Intel
Employee
2,010 Views

Hello 低熵艺术家,  

 

 

Thank you for your answer.


As you are not sure if the issue is the graphics card, I can provide you with more recommendations, if you agree let me know or let me know you wants to close the thread if that is the case. I will be more than glad to continue helping you.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


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Andres_Intel
Employee
1,907 Views

Hello 低熵艺术家,  

 

 

I see you have marked this thread as solved, just to make sure, is the issue fixed?

Let us know if you still need assistance.    

  

 

Best regards,   

 

Andres P.   

Intel Customer Support Technician 


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Andres_Intel
Employee
1,873 Views

Hello 低熵艺术家,

 

 

We have not heard back from you, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

  

Best regards, 

 

Andres P.   

Intel Customer Support Technician 


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