Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
1613 Discussions

A770 遊戲中會不定時黑屏

lunakid
Beginner
1,954 Views

CPU : i7 8700K

MB : Z370XP SLI

RAM : DDR4 32G

POWER : ROG STRIX 750W

 

在遊玩Atomic Heart就算GPU使用率50%-60%也可能黑屏,電腦必需重新開機

在Monster Hunter Rise,曾經在遊戲選單中就黑屏

使用Driver 4091、4125、4146都會發生

A770在舊平台的相容性不佳嗎?

另外,我注意到GPU使用率上升GPU功率卻會下降

反過來也一樣,是不是有些問題?

0 Kudos
5 Replies
Jean_Intel
Employee
1,912 Views

Hello lunakid

 

Thank you for posting on the Intel️® communities. We understand that you are experiencing issues when playing some games on your Intel Arc A770.

 

It is important to mention that our support is only provided in English. We may not be able to translate the screenshots attached to the thread. To better assist you, we use a translation tool; hence, the translation may not be completely accurate.

 

Also, about the processor support, it is important to mention that we recommend using 10th Gen Intel® Core™ Processors or newer systems; however, additional platforms/motherboards may also support Intel® Arc™ A-Series graphics.

 

To better assist you regarding your issues, please provide us with the following:

 

  • Is Resizable BAR enabled?
  • Do you receive any error messages when the game crashes? If so, provide us a screenshot of the error message you receive.
  • Is this a new system?
  • What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)?
  • Provide us with a video showing the issue behavior, as well as the game settings you use.
  • We would like to gather more information about your system that will help us troubleshoot your issue, so please, provide us with a report using the Intel System Support Utility (Intel SSU):
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click "Next"; then "Save." 

 

Also, we recommend you open different threads for each issue you are experiencing. This will help us void confusion and duplicate efforts.

 

Best regards,

Jean O. 

Intel Customer Support Technician


0 Kudos
lunakid
Beginner
1,894 Views
  • Is Resizable BAR enabled?

           YES

  • Do you receive any error messages when the game crashes? If so, provide us a screenshot of the error message you receive.

           No, the game suddenly black screen, there is no error

  • Is this a new system?

           If you are referring to the operating system installation time, it is not more than one month after installation.

           Computer assembly has been more than five years, only the power to buy less than two weeks.

  • What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)?

           The game in question is in the Xbox (Atomic Heart, Monster Hunter Rise), I am testing The Witcher 3 : Wild Hunt (Steam), has                 not yet encountered the problem of black screen

  • Provide us with a video showing the issue behavior, as well as the game settings you use.

           Sorry, there is no video available, because the black screen is sudden, the game I have used advanced settings or medium                     settings it can run very smoothly, but it will suddenly black screen and unpredictable occurrence

0 Kudos
Jean_Intel
Employee
1,875 Views

Hello lunakid,

 

We appreciate your response.

 

Regarding the question "Is this a new system?", what we actually meant was to confirm if this was a new computer build, and check whether or not the Intel Arc Graphics was the first graphics card installed on your system.

 

Also, perform a clean installation of the latest production driver, 31.0.101.4146.  Sometimes corrupted files from previous installations of drivers can linger on a system which can cause driver updates to not work as expected. It is important to mention that BETA releases are for targeted testing.

 

In case the issue is still present, create a report using the Intel® Graphics Command Center:

  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
1,818 Views

Hello lunakid,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


0 Kudos
Jean_Intel
Employee
1,794 Views

Hello lunakid,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


0 Kudos
Reply