ARC A770 High settings failure

[RobbieWilliams]

Help me intel i have issue with high settings on the games and issue with recording games in high quality using Intel Arc Control Center. 

[ACarmona_Intel]

Hello RobbieWilliams,

Thank you for posting in our communities.

What specific issue are you encountering? If you can share a video, that would be better.

Is the issue happening with all the games that you played? And also, may I have the titles of all the games that are having an issue? 

Does this issue happen recently, or did the Arc A770 work fine before?

Please generate an SSU report to help me further analyze important details on your system, such as the OS build number, graphics driver version, etc. To generate the SSU report, please refer to the article: How to Get the Intel® System Support Utility Logs on Windows. Please send us the generated SSU.txt file.

I look forward to your response!

Best regards,

Carmona A.

Intel Customer Support Technician

[RobbieWilliams]

If i stream on youtube the quality will be very poor look at one of my videos in Full size mode on youtube the quality is poor 

Same quality that shows at my computer when playing dont shows when streaming

https://www.youtube.com/watch?v=ylggRvj9nE8&t=86s

[ACarmona_Intel]

Hello Robbie Williams,

I am checking in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Thank you!

Best regards,

Carmona A.

Intel Customer Support Technician

[RobbieWilliams]

Here is my SSU report.

Thanks for responding 

[ACarmona_Intel]

Hello RobbieWilliams,

Thank you for the response.

In order for me to deeply investigate the issue and provide you with the appropriate solution, please provide the exact settings that you use on where the issue occurs. For example, a screenshot of the settings.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello RobbieWilliams,

This is only a quick follow-up; I just wanted to check in with you, as I haven't received any feedback from you.

Thank you for your understanding.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello Robbie Williams,

I wanted to check in with you to see if you already have the information that I requested in order for me to continue to further investigate our issue.

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello RobbieWilliams,

I hope you are doing well.

Since I have not heard back from you, I will now be closing our case.

If, in case you are just busy and still needed assistance, please submit a new question on our community: https://community.intel.com/, as this thread will no longer be monitored.

Thank you.

Best regards,

Carmona A.

Intel Customer Support Technician