ARC b580/get freezing when play lostark

[stopfreeze]

While I play LOSTARK(DirectX 11), GPU usage is just 50~60% in 1920x1080, and suddenly it gets freeze. My screen get stop or trun into black, and GPU Usage goes 0%. I just update the latest graphic driver. Is there any solution to stop this problem? Here's my computer's part

CPU: AMD7 7700

Gpu: Arc b580 intel limited edtion

Ram: teamgroup 5600 cl 46

SSD: WD SN850X BLACK M2 NVMe SSD 1TB

motherborad: Asrock b650m pro rs

[Mike_Intel]

Hello stopfreeze,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. How long have you been using this Arc B580?
2. Are you using an Intel brand Arc B580?
3. Was it working fine before?
4. Did you change any settings on your system before the issue started?
5. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[stopfreeze]

Hi MIKE_intel
Sorry for late reply, I just checking my all computer's part. 
1. I use my ARC B580 since 25/02/13
2. Yes I use ARC B580 intel edition

3. All game is ok but only LOSTARK got frozen

4. Yep.
5. I download window again, and re-download intel graphic driver, and also check my graphic card by store. But I got reply there is nothing problem with my graphic card

It got worse since I wrote the problem this community. Last time 2~3hours, now It frequently got frozen almost 1~2minute. I'm very sad the problem got happened.

[Mike_Intel]

Hello stopfreeze,

I hope this message finds you well. 

Were you able to check the previous post?

Please let us know if you still need assistance.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello stopfreeze,

Thank you for the update.

For me to further investigate this game issue, let me gather additional details:

1. What is your game launcher?
2. Can you share videos of the issue?
3. Are you getting overheating issue? Can you provide screenshots of the temperature?
4. Please help generate the SSU logs of your system. Please refer to the link below on how to generate the logs:

https://www.intel.com/content/www/us/en/support/articles/000057926/memory-and-storage.html

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello stopfreeze,

I hope this message finds you well. 

I am just making a follow up on the information that I asked for further checking of this inquiry.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello stopfreeze,

I hope you are having a good day.

I am sending another follow up on the information that I requested. 

Since we have not heard back from you, I need to close this inquiry. 

If you need further assistance, please post a new question as this thread will no longer be monitored. 

Thank you and have a great day. 

Best regards,

Michael L.

Intel Customer Support Technician