ARC770 Black Screen

[MrINeedHelp]

When I play Smite 2, it's fine, but after I open games like Rust/GuildWars2, the computer goes black screen and I hear a “diiiiiiiit” sound. I checked the other computer components and they are fine. I used to be able to play Cs2 but after the latest update (21.0.101.6913) I can't open it anymore.

After some research I realized that I don't have problems with games with DirectX12 (like Smite2) but I have problems with games with lower version DirectX. Please give your opinion about this problem and please solve this problem.

[ArchieD_Intel]

Hi MrINeedHelp,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• What are the troubleshooting steps that you tried so far?
• Is the Resizable Bar enabled?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Have you tired updating your BIOS?
• Could you provide a screenshot of your in-game display and graphics settings?
• Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi MrINeedHelp,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi MrINeedHelp,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Archie D.

Intel Customer Support Technician