ASROCK B580 Causing DSOD Intel Mod's Please help again.

[Laroldski]

I had this same problem before with my ASRCOK A 580 Challenger,and the resolution for that problem was to not install the Intel Customer Improvement Program Software when installing the ARC driver.

I'm having problems with my ASROCK B580 causing BSOD's all the time,I don't install the Customer Improvement Program Software any more.

I forget how to create a dump file in Event Viewer and if a Moderator could tell how to and what file format it needs to be in I would be happy to provide my log's.

I was using driver v32.0.101.6795 and I have since went back to v32.0.101.6972 because I think this driver was stable and never caused a BSOD and the last driver before v32.0.101.6795 also caused BSOD's as well.

My Motherboard is an ASUS X870E ProArt 32GB G.Skill Flare X5 Ram 9950X CPU,I'm running Windows 11 Pro 24H2 and it is fully updated.

[ArchieD_Intel]

Hi Laroldski,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Are you referring to Intel® Computing Improvement Program?
• What are the troubleshooting steps that you tried so far other than uninstalling the Intel Customer Improvement Program?
• Is the Resizable Bar enabled?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• What is the BSOD message?
• Please see Generate a kernel or complete crash dump.

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Laroldski]

Yes I was refering to Intel® Computing Improvement Program

Resizable Bar is Enabled.

I tried the DDU.

It happens so fast I can't see the message,can I go to Event Viewer and get the same message from there after my PC Restarts.

How do I generate the Dump that is what I need to know,please send me to a link that tells you how to do it if you can.

The BSOD's started again after the last few Intel ARC Driver update's and so far I haven't had any BSOD's yet and it doesn't happen all the time either.

[Laroldski]

Here is the Intel System Support file.

[ArchieD_Intel]

Hi Laroldski,

Thank you for your feedback. I checked your SSU and saw that the graphics driver is not up to date. Please try to update first to the latest 32.101.0.6987 and perform Clean Installation.

For the crash dump, please see Generate a kernel or complete crash dump.

Additionally, have you tried disabling the integrated graphics driver to see if the issue still persists? 

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Laroldski]

The reason I'm running an older driver is because it was 5 or 6 driver release's ago I didn't have the BSOD problems.

When I updated with the last 3 or 4 release's I noticed I was starting to get the BSOD's again,since switching back to an older driver the BSOD's have gone away.

Which will create a smaller dump file a memory dump or kernel dump,my one time told me he had to create one and it was 1.76GB and I can't see how I'm supposed to upload that.

[ArchieD_Intel]

Hi Laroldski,

Thank you for your update. I will be investigating this, however, please try the latest driver 32.101.0.6987 and perform Clean Installation. Once updated, please observe your system to determine if the issue continues.

Additionally, please confirm if the issue persists with disabled integrated graphics. In line with this, if you can send me the dump file using other methods, it would be greatly appreciated.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Laroldski]

Can you please answer my question below.

Which will create a smaller dump file a memory dump or kernel dump,my one time told me he had to create one and it was 1.76GB and I can't see how I'm supposed to upload that.

[ArchieD_Intel]

Hi Laroldski,

A complete crash dump is likely to have a larger file size. Please share the full dump, and you can use methods like Google Drive for sharing. This will assist me in identifying the root cause of the problem.

Best regards,

Archie D.

Intel Customer Support Technician

[Laroldski]

I just turned on the option to Create Complete Memory Dump.

I'm also attaching to this message 5 mini dump files that my system has already created..

I know I have had BSOD's that weren't caused by the ARC card because I always go into Event Viewer and check to see what caused the BSOD and a bunch were from Intel software and I only have an Intel ARC card on my PC.

[Laroldski]

I put all 5 files in an archive to compress them so all 5 would meet the upload limit for your system.

[ArchieD_Intel]

Hi Laroldski,

Thank you for the update. I will investigate this and will update you as soon as possible. Thank you for your patience.  

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Laroldski,

After checking, I found no evidence suggesting that the crashes are related to the graphics card. However, the logs are incomplete, which prevents me from generating a comprehensive report. To assist in troubleshooting the issue further, please consider the following steps:

1. Could you specify any particular activities that seem to trigger the Blue Screen of Death (BSOD)? Identifying these activities will help me determine if the issue is linked to the Intel Customer Improvement Program Software, as this problem has been ongoing for several months despite using the latest drivers.
2. Please provide the make, model, and wattage of your power supply. This information is crucial for my analysis.
3. When the BSOD occurs, what error message is displayed on the screen? This detail will aid me in pinpointing the cause of the issue.
4. I kindly ask you to generate new dump files by following the instructions in the "Need help? Reporting a bug or issue with Arc GPU? - PLEASE READ THIS FIRST!" thread, specifically under the section "Crashing/freezing issues/BSOD."

Your cooperation is greatly appreciated, and I am committed to resolving this issue as swiftly as possible.

Best regards,

Archie D.

Intel Customer Support Technician

[Laroldski]

My Power Supply is a Seasonic Focus GX 1000 Watt and is only 7 months old.

I just installed the latest driver that is 32.0.101.6989 and I think I know what the problem might be,when I installed the driver before I just decline when it would ask me if I wanted to install the Customer Improvement Program Software,this time I declined it and for whatever the reason I thought I would also do a custom install.

When I did the custom install I seen the option to install the Customer Improvement Program Software again although I declined it,I unchecked that option to install it from that part of the installer as well.

I think that may have been the problem because I wasn't doing the custom install as well and declining it there as well,I will up date this thread if my pc BSOD's again or in 1 month even if it hasn't I will report back to this thread.

Every time I check Event Viewer it always say's it has something to do with Intel software and I forget the message,I can't go back and look now either because I just did a fresh install of Windows as well,the ARC card is the only Intel device on my pc as well.

[ArchieD_Intel]

Hi Laroldski,

Thank you for the update. Please let me know if the issue has been fully resolved and if you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi Laroldski,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[Laroldski1]

I did review the post above and if it crash's again I will update this thread.

Do you know if this problem affect's all ARC cards with BSOD's or just some,my friend has an ARC Pro card that was made by Intel and I forget the other card and they are both A Series and he install's the full driver and never has this problem.

[ArchieD_Intel]

Hi Laroldski,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Hi Laroldski1, for us to address your concern and to avoid any confusion, please create a separate thread and one of the supports will be helping you.

Best regards,

Archie D.

Intel Customer Support Technician