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Nach dem ersten Start konnte ich das Spiel ca. 1 Stunde ohne Probleme spielen. Dann ist das Spiel ohne Fehlermeldung abgestürzt und ich bin auf meinem Desktop gelandet. Jetzt stürzt das Spiel schon während des Ladevorgangs ab. Systemdaten und Treiberversionen sind als Bilddatei angehängt.
After the first start I was able to play the game for about 1 hour without any problems. Then the game crashed without an error message and I ended up on my desktop. Now the game crashes while loading. System data and driver versions are included as an image file.
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Hi, Grobock.
Thank you for posting in the Intel Communities. We would be more than glad to help you solve the problem (the game crashes while loading).
To better assist you, we would like to ask for the following details:
- Is the system or game working before and no issues at all?
- Any recent changes made to the system?
- May I know what specific games that are crashing?
- If possible, kindly attach a video of the issue or screenshots of the error message. Also, I kindly request to convert your system to the English Language so that we can assist you further.
Looking forward to your response. Have a nice day ahead!
Best regards,
Von M.
Intel Customer Support Technician
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Hello and thanks for the answer. Primarily it's about the game Call of Duty: Modern Warfare Remastered 2017. I was previously able to play the game with my old Radeon R9 X270 without crashes. Since I got my new Intel Arc770 graphics card, the problems arose after about an hour of playing. I have attached a screenshot of the error message. Since the driver update on January 18, 2024, things seem to be running more stable. However, I only started the game briefly. But that was already a success. I will keep you up to date. Many greetings, Thomas
Current driver: 31.0.101.5186
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Hello Grobock,
We would like to follow up to see if we have any updates on the game crash issue on Call of Duty. Does the system run without issue until today? If not, please let us know so we can further investigate the issue and provide you with other troubleshooting steps.
Thank you, and have a great day ahead!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Grobock,
We are checking in with you on the game-crashing issue that we have, as we have not heard any response from you.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Grobock,
We are checking in with you on the game crash issue on Call of Duty we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.
Thank you, and have a great day!
Best regards,
Carmona A.
Intel Customer Support Technician
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Hello Grobock,
We have not heard back from you, so we will close this enquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored.
Thank you, and have a great day ahead.
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