Acer Helios screen "tearing" after Arc installation

[Rey93]

I recently installed Intel Arc to fix an issue where my discord would crash every time I close a game. 

Upon completing the installation and rebooting my laptop the screen completely freaks out (as can be seen in the video I attached to this post). However the issue appears less often after I launch a game (switching to my dedicated gpu) and close it again (switching back to power saving, using CPU based GPU).

I have no idea what could be the cause of this and if anyone possibly has any idea as to a fix I would appreciate it greatly

[DhannielM_Intel]

Hi Rey93,

Thank you for posting on our community.

It seems that after you install the Intel Arc and the graphics driver your laptop screen is flickering. Can you share some information to me by answer my inquiries:

1. Can you share if you download the driver on Intel website or to your manufacturer website?
2. Besides on just installing the Arc control, did you update or make any changes on your system?
3. Also, have you done any troubleshooting to resolve the issue so we can eliminate the troubleshooting that you already done?
4. Lastly, can you confirm if there is a yellow error icon on your device manager? If there is can you share a screenshot of it?

While at it, can you help generate a System Support Utility (SSU) for me to fully understand your system. You can follow this link for the instructions: How to get the Intel® System Support Utility Logs on Windows*

I am looking forward hearing from you, thank you very much

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Rey93,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Dhanniel M.

Intel Customer Support Technician

[DhannielM_Intel]

Hi Rey93,

Since I haven't received a response from you, I will be closing this inquiry. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Dhanniel M.

Intel Customer Support Technician