Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
1727 Discussions

Acer NITRO 5 AN517-55 165HZ I712000H

Alex1312
Beginner
6,638 Views

Hello,

 

I really need your help . I purchased this laptop like a week ago, and whenever i update the latest driver for INTEL GRAPHIC CARD from the website ( updating as requested by Intel Driver assistance) my screen is starts flickering black and cannot do anything just reinstall the windows 11 again. I attached some pictures of the screen and of the update. Whenever I install that update after the system is rebooted my screen is gone until a new OS is installed.  I have also tried with DRIVEFIX to update the driver and the update fails everytime..... I cannot even installing with DRIVEFIX.

 

Thanks

0 Kudos
6 Replies
AlHill
Super User
6,617 Views

You should be using only the drivers from ACER, not the intel generic driver.

 

Doc (not an Intel employee or contractor)
[Maybe Windows 12 will be better]

0 Kudos
Alex1312
Beginner
6,615 Views

I used the driver from acer.com,  the Intel Driver support assistant requested me that update.

0 Kudos
Alex1312
Beginner
6,608 Views

I am sorry for the pictures that was attached above, i didn t know it had that resolution. Here is the driver with the trouble INTEL ARC IRIS XE GRAPHIC WHQL

0 Kudos
Hugo_Intel
Employee
6,567 Views

Hello Alex1312


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry that you are experiencing display issues when updating the driver through the Intel® Driver & Support Assistant (Intel® DSA) tool.


Following the recommendations provided by @AlHill, I would recommend staying with the driver provided by your system manufacturer since these drivers are optimized and customized for your system's hardware. Based on the Acer website the latest version they offer is 31.0.101.3302.


As for the update coming from Intel® DSA, you can follow the following instructions to stop receiving that specific update:

How to Turn Off Specific Update Notifications from Intel® Driver & Support Assistant (Intel® DSA)


Best Regards,


Hugo O.

Intel Customer Support Technician.


0 Kudos
Hugo_Intel
Employee
6,475 Views

Hello Alex1312

  

I hope you are doing fine.   

 

Were you able to check the previous post?  

Let us know if you have further questions.  

 

Best regards,   

 

 Hugo O.  

Intel Customer Support Technician.  


0 Kudos
Hugo_Intel
Employee
6,426 Views

Hello Alex1312


I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best regards, 

 

Hugo O.  

Intel Customer Support Technician. 


0 Kudos
Reply