After replacing the graphics card with Intel Arc A770 16G , 3D programs do not run

[destroyart]

I recently replaced my graphics card with Intel Arc A770, and the terrain program (world creator) that used to run well on GeForce 2060 no longer runs and crashes. I am attaching the log file.

[RandyT_Intel]

Hi @destroyart,

Thank you for posting here in our community. To effectively diagnose and address the issue you're experiencing, I kindly ask you to provide detailed responses to the following questions. This information will help us isolate the problem and determine the most appropriate course of action.  

• Please provide the SSU log report and share it here so I can review your system's configuration. 
• Could you let me know what application are you using? Where did it come from, and where did you download it? 
• Have you previously performed a clean installation of the graphics driver, after replacing the previous card? I advised to used Display Driver Uninstaller (DDU) software for clean installation and used the latest graphics driver version 32.0.101.6739.
• Additionally, you may follow this guide on how to report Crashing/freezing issues/BSOD: in the game. 

I look forward to your response and am committed to resolving your issue promptly. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[destroyart]

Hello RandyT

I'll send you the SSU log.
The program I use is world creator. You can try downloading the demo version.
The site is https://www.world-creator.com/  
I installed the latest graphic driver (32.0.101.6739) and formatted Windows to install the graphic driver again.
When I run the world creator program, it crashes and downloads immediately.

[RandyT_Intel]

Hi @destroyart,

How did you install the latest graphics driver? Have you used DDU (Display Driver Uninstaller)? Please follow this article-How to Use the Display Driver Uninstaller (DDU) to Uninstall an... and try reinstalling the latest driver version 32.0.101.6790 (WHQL Certified). Let me know if the issue persists. Additionally, please inform me if there is an exact error message during the crash and whether these crashes only occur after replacing the card.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[destroyart]

Hello RandyT

Have you tried installing and testing from the program download site I sent you?

I uninstalled it with ddu and installed the latest driver version 32.0.101.6790 (WHQL Certified), but the same symptoms occur.
When I run the program, it crashes and downloads immediately.
I'll attach the log file that downloads after running the program again.

[RandyT_Intel]

Hi @destroyart,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[RandyT_Intel]

Hi @destroyart,

 To further investigate the issue you're experiencing, I kindly ask for your assistance in providing some additional information:

1. Are you a game or application developer? If so, we have a dedicated forum specifically for developers in these fields that might be of interest to you.
2. Could you please provide the exact link where you downloaded the demo version? We checked the World Creator website but were only able to locate the purchase link.
3. What is the make, model, and wattage of your power supply?
4. Are there any error messages displayed when the crash occurs? If so, please share the exact error message with us.

Your cooperation is greatly appreciated and will help us resolve the issue more efficiently. I look forward to your response. 

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[destroyart]

Hello RandyT

1. I am a developer, but I'm not very familiar with the technical details. The terrain software crashes immediately upon launch.

   - I've attached the program's log file that appears right after the crash.

1. From what I found, there is currently no demo version available on the official website.

2. My power supply is 800 watts.

3. I'm not sure about the specifics, but ChatGPT provided the following analysis as a possible cause:

️ What Happened:

The application World Creator 2024.3 crashed during startup because it failed to allocate GPU memory using the Vulkan graphics API.

---

🧾 Key Error Message:

pgsql

복사편집

Exception: No suitable memory type.

This means that when the application tried to create a buffer in GPU memory (using Vulkan), it couldn't find a compatible type of memory on your graphics card — Intel Arc A770.

---

Detailed Cause:

• The Vulkan backend (Veldrid library) attempted to allocate a buffer on the GPU.

• It searched for a memory type that supports the required flags (like fast GPU memory or mappable memory), but couldn't find a match.

• This usually happens due to driver issues, incomplete Vulkan support, or an internal mismatch between required and available GPU features.

---

Suspicious Detail:

makefile

복사편집

Driver: UNKNOWN ID: 1661574

Your Intel Arc A770 GPU is showing an unknown driver ID, which suggests that the driver may be outdated, improperly installed, or not fully compatible with Vulkan in this context.

---

Recommended Fixes:

1. Update your Intel Arc A770 driver
   Visit Intel's Driver & Support Assistant and install the latest driver.

2. Install or update Vulkan runtime
   Use the Vulkan SDK from LunarG to ensure Vulkan is correctly set up on your system.

3. Run World Creator as administrator
   This avoids permission issues that could interfere with graphics resource access.

4. Switch to a different graphics backend (if World Creator allows it)
   For example, use DirectX or OpenGL instead of Vulkan.

[destroyart]

Hello RandyT

Please give me your email and I will send you the program.

[RandyT_Intel]

Hi @destroyart,

I have sent you an email directly regarding your inquiry. For further assistance, please share your responses through email.

Thank you for your cooperation, and I look forward to assisting you further.

Warm regards,  

Randy T.  

Intel Customer Support Technician  

[JeanetteC_Intel]

Hello @destroyart,

We got the installation file. We'll now proceed with the further investigation of this issue and will post an update once it is available.

Best regards,

JeanetteC.

Intel Customer Support Technician

[destroyart]

Hello, JeanetteC.

Thank you. I hope it gets resolved.

Thank you for your work.