Alan Wake 2 Graphic issues with white dots overall the screen

[Rabbit76]

In Alan Wake 2 the graphic is not displayed correctly.

* White dots overall the screen

* Eyes of other persons are glowing white

Card: Intel Arc 770 16GB

Display driver: 31.0.101.5084

[Hugo_Intel]

Hello Rabbit76

Thank you for posting on the Intel® ARC™ Graphics. I know it is important to be able to play your games without graphics issues and I will be glad to help you with this problem.

Please share with us a short video showing the issue and let us know if this can be reproduced anywhere on the game or if it is specific to a certain scenario. Also, we would like to get a report from the Intel® System Support Utility to get your hardware and driver configuration also, please share with us a screenshot of the in-game graphics settings.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[TZ87]

Hey there,

I'm facing the exact same issue, white dots and a white line under every character's eyes.

Attached you will find a video and my system info, as per your request.

All the best for a wonderful New Year, and thanks in advance for your time!

[u238]

Hi, I have the same issue

[Nerdelkin]

Me too. White dots at reflective surfaces, like car's windshield, white lines under Saga eyes and texture corruption there and there. ARC A750 LE, latest drivers. Medium in game settings.

[Hugo_Intel]

Hello everyone, @Rabbit76

We appreciate all the information you have provided, based on the number of reports about this issue, it seems that is more of a general problem so we might need to test the game tp reproduce this bug, however, we wanted to first ask if this issue can be reproduced from the beginning of the game or if it is only happening in certain scenarios, please let us know.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Nerdelkin]

Right from the start of the game in my case. 

[TZ87]

Hey Hugo and hey everyone, thanks for chipping in!

Indeed, the issue is from the intro of the game and occurred a few minutes into my playthrough, my video is from that exact point.

Thanks for taking a look, your support means a lot and makes me happy I went with an all Intel system.

[GobsOfCurrent]

Hi Hugo,

I also have been having this issue, and it does occur from the very beginning of the game.

Prior to checking here, I did a little digging and found a few other details about this issue.

1) The "Global Reflections" setting also has an issue, as when you turn it to "off" as opposed to "Medium" or "High" the entire screen appears to turn white (almost a photo-negative sort of look).

2) The initial issue (lines under eyes/white dots all over the place) seems to go away if you turn on Ray-Tracing Transparency (though this comes with a significant performance hit), and the "Global Reflections" issue goes away if you turn on "Path Traced indirect lighting" (though this results in a significant performance hit).

3) Based on some information I found on another forum, I rolled back my driver from the most recent release to an older one (specifically 31.0.101.4090) and all of the mentioned issues (under-eye lines, dots all around, and global transparency not working) went away.

My System Specs:
GPU - Intel Arc A770 LE 16 GB
CPU - AMD Ryzen 5800x3D

My Graphics specs -
2560x1440 Resolution
Native Resolution FSR2
Quality Preset - Medium

I have attached a set of images using the older driver, up to date driver, and ray tracing to show the issue and how it is supposed to look.

Hope this is helpful,

-Tyler

[Hugo_Intel]

Hello everyone, @Rabbit76

Thank you for all the information provided, we will go ahead and check this issue with our team, and once we have more information we will let you know.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[Hugo_Intel]

Hello @Rabbit76

Please let us know if you still need assistance with this issue as we have not received a response from you for a while.

Best Regards,

Hugo O.

Intel Customer Support Technician

[Hugo_Intel]

Hello everyone, @Rabbit76

We want to let you know that this issue has been identified and is now outlines as a known issue in our latest driver release notes. As a workwound and as pointed by @GobsOfCurrent, you can turn on transparency to low or high to resolve the problem. At the moment there is no estimated time for the issue to be resolved, however, once there is a definitive fix or more information available we will let you know.

Best Regards,

Hugo O.

Intel Customer Support Technician.

[mindplay]

For the record, yes, turning on transparency fixes the artifacts in most scenes - however...

in this scene, with transparency turned on, performance completely tanks - the framerate goes to a weird, janky 2-3 smooth frames, then maybe a quarter second freeze, then another 2-3 frames, another freeze, and so on.

You have no choice but to turn transparency off in this scene, or the game is unplayable.

[mindplay]

also, for reference, more settings and results here:

https://community.intel.com/t5/Intel-ARC-Graphics/Alan-Wake-II-playable-on-the-ARC-A770-16GB-LE/m-p/1562606/highlight/true#M11570