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Arc A750 4644 Drivers/BIOS Update

Steve771
Novice
2,985 Views

I recently installed your new drivers with bios update, now i cannot play any games, it freezes up when installing new shaders. Loading webpages takes 7 seconds to load everything on the page like days of dial up.  I tried uninstalling the drivers and falling back to the previous WHQL drivers but the problem persists.  I fear the vbios update messed something up and now I can't even go back to older drivers to rectify the issue.  Even clicking on the start menu takes a second or two to pop up.  System was running perfectly fine before then.  Is there a way to go back to the older vbios version?

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11 Replies
Darklegion1978
New Contributor I
2,955 Views

If you have any Issues you can use also:

 

Issues · IGCIT/Intel-GPU-Community-Issue-Tracker-IGCIT (github.com)

 

I guess a faster Way for any Issues with Drivers and Updates.

 

Greetings

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torcomsci
Beginner
2,939 Views

I have same problem after updating firmware(Arc A750). Frame rate drop ans stuttering. Rolling back to the previous driver didn't help. I think it's a firmware issue.

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Steve771
Novice
2,929 Views

I agree it's definitely the firmware, i can't even do anything at the moment. Computer is essentially useless, i can barely load webpages to watch a video.  I hope this gets a fix soon, or at least a way to roll back to the previous firmware.

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lorvar
New Contributor I
2,893 Views

It's the firmware. It's messed up my video editing flow and it can't be rolled back like a driver.

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Jean_Intel
Employee
2,791 Views

Hello everyone,

 

Thank you for posting on the Intel️® communities. We understand that you are experiencing problems after installing the latest driver with the new Firmware (VBIOS) update, and we would be more than glad to help you.

 

Unfortunately, there is no option to roll back the firmware update. However, to better understand your issue, please provide us with the following:

  • What are the affected applications (games and other software)?
  • Was the firmware update interrupted at some point?
  • We would like to gather more information about your system, this would help us check if the system is up to date and check further details. Please create a system report using the following tools:

Intel® System Support Utility (Intel SSU).

  • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
  • Click on the menu where it says: "Summary" to change it to "Detailed View."
  • To save your scan: click "Next"; then "Save."

Intel® Graphics Command Center:

  • Open the Intel Graphics Command Center
  • Navigate to the Support tab
  • Select System Diagnostic
  • Click Generate Report
  • Select Save and name the output file.

 

However, we recommend you open your own thread for more personalized support.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Steve771
Novice
2,781 Views

Firmware can be overwritten again.  You can make a bundle just like you did with this driver and put the old firmware in it. 

Whole system is affected, everything. 

Firmware was not interrupted.

This is my thread.

I haven't been able to use my computer for a couple days now, are you telling me i just have to wait for some fix in the future? I can't bide my time just waiting when i have things to do, both work and leisure.  This is unacceptable, i stuck with this card for months, all the stutters and drivers.  finally your latest whql driver was working beautifully, when i saw the new firmware update i had faith in improvements but it took a 180 the other way.  

 

Jean_Intel
Employee
2,757 Views

Hello Steve771,

 

Thanks for the information provided.

 

We understand your situation, and we are going to help you solve this problem. We will further investigate this issue internally with all the information you have shared. We will be posting back once we have additional details.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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AjrAlves
New Contributor II
2,721 Views

This seems to be isolated, some A750s didn't encounter any problems.
I have the ASRock one and it's fine:

AjrAlves_0-1692318744649.png

I also noticed slightly lower power consumption on load (155-170W vs 170-190W)

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Jean_Intel
Employee
2,646 Views

Hello Steve771,

 

To further look into this problem, we would like to confirm the following information:

  • Based on the Intel SSU report, we noticed that the BIOS version reported is the A.A0 (7D25v1A). There is a newer version of the BIOS, version 7D25v1D. We recommend you update the BIOS to the latest version available. If you need additional instructions about the BIOS update process, you should consult MSI for more information.
  • After updating the BIOS, please make sure that the Rezisable BAR option is enabled. Sometimes after updating the BIOS, this feature is disabled.

 

Best regards,

Jean O. 

Intel Customer Support Technician


Jean_Intel
Employee
2,533 Views

Hello Steve771,

 

We are jumping in the thread to check if you have updated the BIOS to the latest version and made sure the Rezisable BAR feature is enabled.

 

Let us know if you require more time to complete these recommendations.

 

Best regards, 

Jean O.  

Intel Customer Support Technician

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Jean_Intel
Employee
2,448 Views

Hello Steve771,


We have not heard back from you, so we will close this thread. Remember that there is a new BIOS version that we recommend installing. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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