Arc A750 prevents normal booting

[el_angeliux]

Hello there

I hope you can help me
This is the system:

B650M AORUS ELITE AX v 1.2

AMD Ryzen 5 7600 6-Core Processor

Arc A750 LE

There is this problem with my Arc A750:

There is no way the pc boots normally when the card is in the system. Every time i boot the machine i have to disconnect the monitor cable. Once i have heard the windows startup sound i can connect the cable and everything is normal. If a do not perform this workaround everytime, the screen goes blank and the pc freezes completely.

I have all the latest drivers from manufacturers sites including intel drivers. (And latest motherboard firmware)

I know for sure is a graphic card issue because i have tried the system with another card (Nvidia 3060) that works normally.
I have tried this solution without succes: https://www.intel.com/content/www/us/en/support/articles/000092760/graphics.html

My SSU report is attached to the post.

Thanks in advance

[Catulpos_Intel]

Hello el_angeliux,

Thank you for posting in Intel Communities.

I am sorry to hear that you have experienced such issues with our Intel Arc graphics card when you tried to boot up your system and for us to effectively assist you and provide you with an accurate recommendation, please provide the following information.

• Is your system working normally before?
• If it is, please provide the software or hardware changes made on your system before the issue happened?
• Please indicate the manufacturer of your Intel Arc A750 graphics card.
• What is the make and model and the wattage of your power supply?
• Please indicate which expansion slot the graphics card is installed?
• What port is the monitor connected?
• Have you tried other connector or cable?
• Have you installed different graphics driver version on your computer? If yes, please indicate the driver versions installed on your system so we could record it accordingly.

Looking forward to your response.

Best regards,

JCatulpos

Intel Customer Support Technician

[ACarmona_Intel]

Hello El_angeliux,

We are checking in with you on the A750 graphics issue we are having in case you have any additional queries or require further explanation. Please know that we would be happy to assist you if you have any.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello  El_angeliux,

We are checking in with you on the A750 graphics issue that we have, as we have not heard any response from you.

Thank you, and have a great day!

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello  El_angeliux,

If you need any additional information, please submit a new question, as this thread will no longer be monitored.

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician