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Arc A770 16gb post problem with 31.0.101.4369 driver

ravenholm
Beginner
2,055 Views

Hi! Im updated my vga driver to 31.0.101.4369. After 2 3 days when i turn on the pc after the mobo logo the pc dont post image and the monitor turn off. I try to fix is with a lot restart but its dont help. Im useing ddu for remove the last driver than i reistall 31.0.101.4314 and its works.  I drop from  the system support utility info file there. 

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9 Replies
Jocelyn_Intel
Employee
1,997 Views

Hello, @ravenholm 

 

Thank you for posting on the Intel® communities. I will gladly assist you here. 

 

Was it working fine before or the issue started right after the driver update to the version 31.0.101.4369?

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


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ravenholm
Beginner
1,977 Views

Helo. Yes works fine before the update. After the update (3 days later) the pc wont post after the mobo logo. Than i use ddu to remove the last driver and reinstall the previous. And after this 2 days later my pc dont play sounds..... Nothing on games / youtube / msic player but the volume on windows at max. Im installed the audio driver from the gigabyte site. Its slove the problem... But when i play games the games started lagging..  Than i re install the last intel driver and i choose to remove the previous driver on the installer.  Still working. 

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Hugo_Intel
Employee
1,953 Views

Hello ravenholm


I am sorry you are experiencing no display issues after updating to the latest driver version for your Intel® Arc™ A770 GPU. I will be glad to assist.


I see from your previous post that you reinstalled the last driver and is still working. Could you please let us know the driver version that you are using right now and what is the status of the system?


I would also recommend updating your BIOS to the latest available version on your motherboard's manufacturer's website.

Also, please make sure that Resizable BAR is enabled on your system.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,905 Views

Hello ravenholm

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 


Best Regards,  


Hugo O.  

Intel Customer Support Technician. 


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ravenholm
Beginner
1,890 Views

Helo! This driver what im useing still: 31.0.101.4369

Re size bar always turned on.

My mobo is giga b550m ds3h. im use the 16fa bios.  From Nov 3. 2022

Later im understand how to slove the problem. What to do when the vga dont post after  driver update / or very rare random times.

Im use hdmi cable. When the vga dont post after mobo logo i just put out and in the hdmi cable and its slove the problem.

The cable is new. My monitor is Asus VG 245H. 

 

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Hugo_Intel
Employee
1,852 Views

Hello ravenholm


Thank you for letting us know. We would still recommend getting your BIOS updated to the latest version to ensure full compatibility. Also, there is a newer driver version 31.0.101.4382, test it and check if the same issue still happens.


Also, if possible, please test different HDMI cables and a different monitor.


Best regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,757 Views

Hello ravenholm

  

I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 

  

Best Regards,  


Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
1,684 Views

Hello ravenholm

  

I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best Regards, 

 

Hugo O.  

Intel Customer Support Technician. 


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Hugo_Intel
Employee
1,627 Views

Hello ravenholm


Before closing this thread we would like to confirm if you were able to test the driver 31.0.101.4382 since there was a fix included for this issue on that driver version. Please let us know.


Best Regards,


Hugo O

Intel Customer Support Technician.


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