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Arc A770 black screen when launcing game

Matyas_Selmek
Beginner
1,340 Views

So I bought Arc A770 and every time I launch a game my monitor screen goes black for a few seconds, then you can hear the audio from Windows that signals that some device got disconected and then the screen turns back on, the game is still running but minimized and if I try to go fullscreen with that game the same issue occurres again and I have to restart my system and then I can launch the game normally, I have 1080p 60Hz IPS LCD monitor from Acer plugged in via HDMI, I've tried replacing the HDMI cable and the issue persisted, I also tried my other GPUs I have (RX 6700 XT and GTX 1070 both of them with new and old cable) and with both of them there wasnt any problem at all. My guess is it has to be driver issue, and before installing the card I also used DDU to get rid of other GPU drivers that were in my system before. Temps are also fine and to be sure I also checked if it is seated properly in PCI-E slot and the GPU is plugged in firmly, same with power cabels.

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Jean_Intel
Employee
1,308 Views

Hello Matyas_Selmek,

 

Thank you for posting on the Intel️® communities. We are sorry to hear that you are experiencing black screen issues when launching a game. We are more than glad to help you.

 

To better assist you with your issue, please provide us with the following:

  •  Is the issue present since day one?
  • What are the game titles affected by this problem?
  • Do you recall if this issue is present in different driver versions?
  • We want to further investigate this matter. We may need to have more details about your system configuration create a report using the following tools:
  • Intel System Support Utility (Intel SSU) 
    •  Download the Intel SSU
    •  Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    •  Click on the menu where it says: "Summary" to change it to "Detailed View."
    •  To save your scan: click "Next"; then "Save."
  •  Intel® Graphics Command Center:
    •  Open the Intel Graphics Command Center
    •  Navigate to the Support tab
    •  Select System Diagnostic
    •  Click Generate Report
    •  Select Save and name the output file.

 

Best regards

Jean O. 

Intel Customer Support Technician


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Jean_Intel
Employee
1,273 Views

Hello Matyas_Selmek,


We hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician



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Jean_Intel
Employee
1,231 Views

Hello Matyas_Selmek,

 

We hope you are doing fine.

 

We have not heard back from you. So we will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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