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Arc a 750 Gpu Ölçeklendirme yapınca çökme

Smeshup
Beginner
513 Views

Merhabalar sistemim şu şekilde 

16gb ram 

i3 12100F

yeniden boyutlanabılır bar aktif

Sıkıntım şu şekilde kontrolcüde Ölçeklendirme modunda Gpu seçince kontrolcü çöküyor. sonra kararsız sistem ayarları nedeniyle varsayılana dönüyor.

ölçeklendirme yonteminde de özele alınca kontrolcü çökmekte, 

Fps oyunları oynadığım için farklı goruntu modlarında oynuyorum bunun için gpu ölçeklendirmesi lazım bana ancak seçince çöküyor yardımcı olursanız sevinirim.  

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DhannielM_Intel
Moderator
447 Views

Hi Smeshup,


Lütfen size yalnızca İngilizce olarak destek verebileceğimi unutmayın. Bu yanıtı çevirmek için bir web çeviri aracı kullandım, bu nedenle bazı yanlış çeviriler olabilir


Thank you for posting in the community, to further investigate this issue I would like to inquire few question and gather your full system information.


  1. Can you tell me what driver version you have?
  2. Does the Intel Graphics Software (IGS) freezes before crashing?
  3. If you use the defaul setting does your game have any issues?


Also, to better understand your entire system information, please use the System Support Utility (SSU). This will generate a text file that compiles all your system information. You can follow this link for instructions and send the text file here: Help Guide for the Intel® System Support Utility


Best regards,


Dhanniel M.

Intel Customer Support Technician


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Smeshup
Beginner
428 Views

1: My driver is 6449, the latest driver, but no matter how much I update it, the problem persists.

2: Yes, it freezes and I can't do anything. It doesn't turn on when I turn it off, so I have to restart the computer or shut it down from the task manager.

3: My problem with the game is that it has black bars when we play at different resolutions.
That's why I want to turn on GPU scaling in the application, but when I turn it on, it freezes and crashes.
Likewise, when you click on something retro or special, the application crashes.

 

-I did SSU, but it gave an error while sending the e-mail and I could not send it. I can send it via discord if you want

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Smeshup
Beginner
353 Views

1: My driver is 6449, the latest driver, but no matter how much I update it, the problem persists.

2: Yes, it freezes and I can't do anything. It doesn't turn on when I turn it off, so I have to restart the computer or shut it down from the task manager.

3: My problem with the game is that it has black bars when we play at different resolutions.
That's why I want to turn on GPU scaling in the application, but when I turn it on, it freezes and crashes.
Likewise, when you click on something retro or special, the application crashes.

 

-I did SSU, but it gave an error while sending the e-mail and I could not send it. I can send it via discord if you want.

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DhannielM_Intel
Moderator
340 Views

Hi Smeshup,


For the SSU you can just click the save button and it will save a text file containing all of your system information. Then you may send that text file to this thread so I can see it on my end. Let me know if you have other questions.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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Smeshup
Beginner
326 Views
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DhannielM_Intel
Moderator
253 Views

Hi Smeshup,


Thanks for this. Allow me some time to further check and investigate this issue on my end.


Best regards,


Dhanniel M.

Intel Customer Support Technician


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Smeshup
Beginner
250 Views

Ok, I hope it gets resolved.

I'm waiting for your help..

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Felipe_Intel
Moderator
218 Views

Hello! I just wanted to let you know that we are currently working on a fix for this issue. I can't provide an ETA for this fix to become available but rest assure I will update this thread with any new information about it. I kindly appreciate your patience while we publish the fix.


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Smeshup
Beginner
169 Views
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xxsalsamxx
Beginner
99 Views

GPU scaling bug is present in most users, a solution needs to be found. Also, XeSS technology works better than FSR, but most games do not support XeSS. Intel needs to talk to game developers and game developers need to bring XeSS to existing games.

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