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Arc a380 GPU GPU crash premiere pro

Ironhide
Beginner
2,015 Views
After I install arc a380 , premiere pro crashing continuosly while editing.
I uninstalled GPU driver and newly install updated driver. nothing changed. It still crashing. I tried enable igpu. But that same pc work fine with nvidia GTX 1660 ti
Pc spec i5 12400, gigabyte h610m h mobo. 16 GB Ram arc a380 gpu
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5 Replies
Hugo_Intel
Employee
1,995 Views

Hello Ironhide


Thank you for posting on Intel® ARC™ Graphics Communites.


I would like to better understand this issue in order to help out. I see the Adobe Premiere software is crashing when editing on your system, but what type of crash is this, Is the application just closing to the desktop, or is it freezing? Are there error messages? If you could share a screenshot or video of the problem it would be even better.


Also, I would like to get more details about your system configuration, share with us a log file from the Intel® System Support Utility, and also please let us know if Resizable BAR is enabled on your system since we recommend enabling Resizable BAR for better performance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Ironhide
Beginner
1,961 Views

premiere pro closes suddenly, no warning or error msgs. sometimes it totally freezes desktop also not working.

I enabled 4g decoding and resize bar.

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Hugo_Intel
Employee
1,946 Views

Hello Ironhide


Thank you for clarifying the issue. We are missing the log file from the Intel® System Support Utility, also, there is a newer driver update version 31.0.101.4669, please use Display Driver Uninstaller to uninstall previous driver leftovers ad while in safe mode and update to the newer version so make sure there are no corrupted driver files on the system.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,912 Views

Hello Ironhide


Please let us know if this issue is still happening after updating to our latest driver version 31.0.101.4669 using Display Driver Uninstaller and if the issue still happens, please hare the report from the Intel® System Support Utility, so we can get more details of your system information and further help with this problem.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,869 Views

Hello Ironhide


We hope that reinstalling the driver 31.0.101.4669 through DDU as advised in our previous post has helped getting this issue resolved. Since we have not heard back from you we will close this thread, feel free to open a new topic if you need further assistance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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