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Arc a770 After Effects And Topaz Video Enhance Ai issue

Nahid1
Beginner
758 Views

My arc a770 only used 1-2% when rendering and rendering time is very slow.

 

software : After Effects And Topaz Enhance Ai

 

my graphics driver verson : 31.0.101.4953

 

my system specs : I5 - 13500, Ram - 16 GB DDR5 

 

Check Screenshot

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Hugo_Intel
Moderator
703 Views

Hello Nahid1


Thank you for posting on the Intel® ARC™ Graphics Communities.


While I understand you are experiencing the issue with both After Effects and Topaz Video AI and that the issue might be related to the same, please open a new thread for the Topaz AI software so we can keep track of that issue and request for the proper information so in case this turns out to be a Bug our team can debug with the corresponding for each software, so we will focusing this thread in After Effects only.


As a first recommendation, please use DDU to reinstall the latest version of the driver to make sure there is no driver conflict and if possible disable your integrated graphics from your BIOS. Also, from your BIOS settings make sure you have Resizable Bar enabled.


If the issue continues create a log file with the Intel® System Support Utility so we can get more details of your hardware configuration and check if there is any other available update.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Nahid1
Beginner
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Hugo_Intel
Moderator
625 Views

Hello Nahid1


Thank you for letting us know. It is great to know the issue is now resolved and that your apps are working as expected. In this case, since the thread is resolved we will be closing, however, feel free to open a new topic if you need further assistance.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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