Hi, deeps007.
Thank you for posting in our Intel communities. Please be reminded that our support is only in English and thus our replies will be in English.
Please see the questions or instructions below:
1) When it freezes while gaming, does it mean that your PC is inoperable, and the keyboard and mouse will not respond?
2) Did this issue just happen now and was working before?
3) Were there any recent changes to your system prior to this issue arising?
4) Are other games not exhibiting the same issue?
5) Moreover, I lack the necessary information about your hardware and software setup to further understand the issue. Please generate an SSU report for me to review critical details like the graphics driver version, OS build number, and any system errors. This is a guide you can follow.
6) Also, if you've already taken any troubleshooting steps prior to reaching out to us, kindly share those actions to avoid repeating steps that may not be needed.
Looking forward to your response. Have a nice day ahead!
Thank you very much!
Best Regards,
Von M.
Intel Customer Support Technician
