B580显卡在Windows 11下偶尔卡住/B580 graphics card occasionally freezes under Windows 11

[泉此方]

今天我刚把买回来的B580显卡插上去，打了驱动，发现性能表现符合我的需求，很好。但当我解压缩文件的时候突然卡住了，动也动不了

系统：WIN 11 24H2

CPU：AMD锐龙7 9700X

显卡版本：6734

求大佬们答疑解惑/(ㄒoㄒ)/~~

Today, I just plugged in the B580 graphics card I bought and installed the driver. I found that the performance meets my needs and is very good 。 But when I was decompressing the file, it suddenly got stuck and couldn't move

system：WIN 11 24H2

CPU:AMD RYZEN7 9700X processor

video driver：6734

Seeking answers and clarifications from the Dalao/(ㄒoㄒ)/~~

[JeanetteC_Intel]

Hello 泉此方,

Thank you for posting in Intel Communities.

I'm glad to hear that the B580 graphics card is meeting your performance needs. However, it's concerning that your system got stuck while decompressing a file. Here are a few steps you can take to troubleshoot the issue:

1. Ensure that your Windows 11 24H2 is fully updated. Sometimes, system updates can resolve compatibility issues.
2. Confirm that the video driver version 6734 is correctly installed and compatible with your system. You might want to reinstall the driver, using Display Driver Uninstaller (DDU) to Uninstall.
3. Verify that the file you're decompressing isn't corrupted. Try decompressing a different file to see if the issue persists.

I hope this helps.

Best regards,

JeanetteC.

Intel Customer Support Technician

[JeanetteC_Intel]

Hello 泉此方,

请注意，我只能用英语为您提供帮助。我使用网络翻译工具来翻译此回复，因此可能会有一些不准确的翻译。接下来，我将用英语回答您。

Were you able to check the previous post? 

Let us know if you have any questions. 

Best regards,

JeanetteC.

Intel Customer Support Technician