B580 unusably slow, running at 400 MHz w/ 100% utilization

[buggleston]

My Onix Odyssey B580 on the current 6881 driver suddenly started running unusably slow (like sub-10fps in Lego Star Wars Skywalker Saga and Forza Horizon 4). It was fine in the morning and broken in the evening--nothing changed that I'm aware of. Benchmarks are under 10% of previous scores (i.e., over 90% of previous performance has been lost).

Here's what I've seen so far using GPU-Z and PresentMon during gameplay and benchmarks:

• In all 3D applications and benchmarks I've tried, the video card is mostly stuck at 400 MHz with ~100% utilization, with brief spikes to higher clock speeds.
• Temps are in the low to mid 50s, and fan speeds are under 1K RPM - the card is not throttling due to temperature.
• Board power is around 90w, except for occasional spikes (corresponding with clock speeds going above 400 MHz)
• Performance is extremely low, around 5-10fps depending on the game and settings.

I've tried the following troubleshooting steps:

• Confirmed that Windows is fully updated
• Updated BIOS to version 5031
• Updated chipset drivers to 7.06.02.123
• Confirmed ReBAR is enabled (both in BIOS and Intel Graphics Software)
• Disabled / enabled HAGS
• Confirmed no performance / overclock settings were turned on in IGS
• Set a moderate overclock in IGS (slight boost to performance, but issue still present)
• Deleted shader caches (both DX and Intel)
• DDU / reinstall current GPU driver (version 6881)
• DDU / roll back driver to earliest available WHQL driver (6447)
• DDU / upgrade to every available WHQL driver between 6447 and 6881
• Confirmed GPU is running at PCIe 4.0x8 (via GPU-Z)
• Removed / reinstalled GPU to confirm card and power connecters are fully seated. No physical issues were observed.
• Ran the Repair a Windows Image process

System specs:

• Asus Prime X570-P
• AMD Ryzen 7 5700x3d
• 750w PSU
• 32GB 3200MHz DDR4
• Onix Odyssey Arc B580

SSU report and two CapFrameX recordings are attached.

The only obvious thing I haven't yet tried is a clean installation of Windows, which I am hoping to avoid. Any additional troubleshooting steps I can try would be enormously appreciated!

[RandyT_Intel]

Hi @buggleston,

Thank you for sharing this information. I will begin investigating the issue and attempt to replicate it on our end. I'll post an update here or notify you directly once there are any developments. If I need further details, I'll reach out to you here. I appreciate your patience as I work on this matter. 

To ensure a thorough investigation and provide you with the best possible assistance, I can only investigate one title per thread. This approach helps us maintain clarity and focus on each issue individually.

If you have multiple titles or issues that need attention, I kindly ask you to create a separate thread for each one. This will allow us to address each matter efficiently and provide you with detailed support.

Regards,  

Randy T.  

Intel Customer Support Technician  

[buggleston]

Thanks, Randy. It doesn't really matter which of those games / CapFrameX recordings you look into, as this is an issue that's showing up across all 3D applications I've tried.

[RandyT_Intel]

Hi @buggleston, this is noted, will look into it.

[RandyT_Intel]

Hi @buggleston,

To help us accurately replicate and investigate the problem, could you please provide a screenshot of your game settings? This will allow us to ensure we are using the same configurations.

Additionally, could you let us know which digital software or platform you are using to play Forza Horizon 4 and LEGO® Star Wars™: The Skywalker Saga? We plan to download these games and replicate the issue based on your settings.

Your cooperation is greatly appreciated, and we are committed to resolving this matter as quickly as possible.

Regards,  

Randy T.  

Intel Customer Support Technician  

[buggleston]

Hi Randy - screenshots are attached as requested. Forza Horizon 4 is from Steam, and Lego Star Wars: Skywalker Saga is from Epic Games Store.

[RandyT_Intel]

Hi @buggleston,

Just checking in on my previous message regarding your inquiry. Have you had a chance to review it? If you need more information or have any questions, feel free to reach out. I'm here to help!

Regards,  

Randy T.  

Intel Customer Support Technician  

[buggleston]

If it would be helpful to have a non-game application to test, I just ran CapFrameX on the Unigene Superposition benchmark. I used default settings. Please see attached.

[buggleston]

No improvement with clean install of newest 6913 driver, by the way.

[RandyT_Intel]

Hi @buggleston,

Noted. I’ll begin the investigation and will notify you once I’ve completed my analysis. Thank you for your patience.

Regards,  

Randy T.  

Intel Customer Support Technician  

[JeanetteC_Intel]

Hello buggleston,

From the CapFrameX data you provided, it appears that the GPU's maximum frequency reached 2850MHz, but the average was 686MHz, which is unusual for a benchmark workload. With this in mind, we suggest the following steps:

• Set the Windows power mode to 'Best performance'.
• In BIOS, disable any ASPM settings to prevent PCIe power limits.

If these changes don't help, we recommend performing a clean OS installation to rule out software conflicts. If the issue persists after that, please let us know so we can explore further options.

Please keep me updated on how it goes.

Regards

JeanetteC.

Intel Customer Support Technician

[buggleston · Accepted solution]

Hi Jeanette,

Thank you for the suggestions. I had tried both of those troubleshooting steps (Best Performance power mode and disabling ASPM settings in BIOS) without improvement.

Over the long weekend, I finally had time to do a clean installation of Windows 11 - and I'm happy to report that the issue appears to be resolved. If the issue crops up again as I reinstall other software and continue to reconfigure my system, I will reach out again. Thanks again for you and your team's help.

[MisterS]

I would be curious if this solution held up as I've been reading about the same issue over on Reddit and the clean Windows installation only fixed the problem temporarily, eventually returning.

I am having this same problem on my Intel Arc B580 LE. 

Let's be truly honest here, the "Solution" of reinstalling  the OS is what happens when people don't know what's wrong or how to actually fix that specific issue. And it is a big deal to reinstall Windows and get it back to where you need it to be. Usually a few days minimum. This problem with the Arc gpu's isn't rare. A quick search online shows that quite a few people are experiencing the same thing which indicates there is an actual conflict or bug that needs to be solved. 

[buggleston]

Nope, ended up coming back (also, I was probably the person you were reading about over at Reddit). Check my more recent thread on here--never found a solution, and Intel's support team finally threw up their hands and basically said that it's an issue with my card and I need to RMA. But the fact that the card worked fine again for a little while after a clean Windows install suggests very strongly that it's a software issue impacting a small percentage of systems/cards.

[RandyT_Intel]

Hello buggleston,

Thank you for the update! I'm glad to hear that the clean installation of Windows 11 resolved the issue.

As everything seems to be working well now, I’ll go ahead and close this case. If the issue reappears or you encounter any new concerns, please don’t hesitate to submit a new support thread we’ll be happy to assist you further.

Thanks again for working with us, and take care!

Regards

Randy T.

Intel Customer Support Technician