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Battlefield 2042 DirectX/memory issue on ARC A770 gpu

GalaxyEighty
Beginner
4,324 Views

Hello,

Every time I launch Battlefield 2042 on my ARC A770, I get the same error message each time.

 

image.png



My specs are:
AMD Ryzen 5 5600X
ASUS PRIME B550M-A WIFI
16 Gig RAM
Intel A770

Please help, I don't know what to do! Should I change the driver?

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10 Replies
DanSun
New Contributor I
4,297 Views

This problem is a bug that occurs when the Intel arc a770 uses a lot of memory in DX12, and graphics memory exceeds 10 to 12 gigabytes.

It has already been found in several games, and I suggested this problem to Intel, but Intel is still unable to confirm it.

Please, please, Intel, please check this issue yourself!!!

It's a driver bug that can't be fixed in any driver and any system, so please wait until the driver is fixed.

A workaround for this is to lower the settings of the game as much as possible so that it uses less than 8~10 gigabytes of graphics memory.

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Jean_Intel
Employee
4,225 Views

Hello GalaxyEighty,

 

I understand that you are experiencing issues when launching the Battlefield 2042 game.

 

To have a better understanding of your issue, please provide me with the following:

  • Did you enable Resizable BAR?
  • What is the game distribution service? ( Blizzard, Epic, Origin, Steam, Xbox, Ubisoft connect)?
  • Is the issue present on different driver versions?
  • Are you able to lower the graphics settings as recommended by @DanSun?
  • Create a report using the Intel System Support Utility (Intel SSU)  
    • Download the Intel SSU
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View." 
    • Click on the menu where it says: "Summary" to change it to "Detailed View." 
    • To save your scan: click "Next"; then "Save." 

Best regards,

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
4,178 Views

Hello GalaxyEighty,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
4,108 Views

Hello GalaxyEighty,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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DanSun
New Contributor I
4,075 Views

I think I've figured out the cause of the problem.

The cause is thought to be interlocking with virtual memory. Make sure that Windows virtual memory is not disabled and set it to the size managed by the system.

Please do not automatically manage the paging file for all drives.

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Jean_Intel
Employee
4,072 Views

Hello @GalaxyEighty,

 

We hope you are doing well.

 

Before closing the case, we would like to investigate your problem. To do so, we want to request the following information:

  • Share a screenshot of the in-game settings you are using.
  • What is the step-by-step you follow to face the issue?
  • Create a report using the Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
4,072 Views

Hello @DanSun,

 

Thanks for taking the time to investigate this issue. We appreciate that you share your findings on the community.

 

Best regards,

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
3,975 Views

Hello GalaxyEighty,


I hope you are doing fine.


Were you able to check the previous post?

Let us know if you still need assistance.


Best regards, 

Jean O.  

Intel Customer Support Technician


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Jean_Intel
Employee
3,955 Views

Hello GalaxyEighty,

 

I hope you are doing fine.

 

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored.

 

Best regards.

Jean O. 

Intel Customer Support Technician.


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Erdal
Novice
3,516 Views

I get same error for Hogwarts Legacy,
Problem start after i change game graphic settings and restart game.
Download directX end user web installer from Microsoft website and install it, fix my problem. than I replace settings same thing happened. installing again fix again.
its wierd. but give a try.

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