BeamNG - black cubes

[Petr_Bruzek]

Hello, I have been tracking artifacts on maps in BeamNG since I bought my ARC A770 (about half a year). I haven't addressed it because I've seen a very active community here. But it's been bugging me quite a bit. I uploaded the footage to youtube. Links below. I am sending SSU as well. Driver version latest, installing with DDU.
These are black cubes on the go. It does it on all maps. The map from the video is Johnson Valley. I am also sending a screen of the graphic detail settings.

Thank you very much for checking and fixing it.

Peter

https://youtu.be/Rjx5XgBELis

https://youtu.be/sl4gHOSpUmI

EDIT: This is evident even in the two-month-old video. For example, the time is 1:01 on asphalt (but it does it everywhere on the ground, even on dirt, gravel, etc.)

https://youtu.be/PtyiZq40LmQ?si=-eDEOjB3gtPCWyv4

[VonM_Intel]

Hi, Petr_Bruzek.

Thank you for posting in our Intel communities.

I viewed the YouTube links and the images you sent with us and yes, I noticed some artifacts on the maps in the BeamNG game. Please update the graphics driver using our most recently released driver version 31.0.101.5330 and let me know if it makes any difference.

I checked the BeamNG forums and saw some recommendations for resolving the black graphical artifacts. Here is the link: https://www.beamng.com/threads/0-15-discussion-thread-read-1-post.59824/

If the issue persists for you we may need to reproduce this issue, in that case, please confirm where should we get the game from (Steam, dev site, etc). 

Best Regards,

Von M.

Intel Customer Support Technician

[Petr_Bruzek]

Hi, Von M. .
I have followed your advice - uploaded the latest version of the 5330 driver, followed the link from the BeamNG forum Clear Cache. Then I decided, as part of my grateful cooperation with your company, to delete the whole BeamNG (which I hadn't deleted for 2-3 years, full of accumulated mods of cars, tracks etc that mattered to me). Including files from C:\Users\xxx\AppData\Local\BeamNG which contained my personal settings.
And re-downloading everything cleanly in an untouched version.

Unfortunately, the effort was in vain. The artifacts are still

Peter

[Petr_Bruzek]

I purchased the game on Steam

[VonM_Intel]

Hi, Petr_Bruzek.

Thank you for your reply. I will proceed to check the issue and we will do further research on this matter internally and post the response on this thread once available.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Petr_Bruzek.

Thank you for patiently waiting.

We ran a simulation using the driver, 31.0.101.5333, and we discovered that there are no black cubes when playing the BeamNG game. Therefore, we suggest you upgrade the graphics driver to version 31.0.101.5333. Here's the link: (https://www.intel.com/content/www/us/en/download/785597/intel-arc-iris-xe-graphics-windows.html), after downloading, please re-run the game and let us know the result and any differences.

Also, we would like to ask you for the following information:

1. What is the specific monitor model that you are using? The SSU logs do not show it. We only saw a 1680x1050 resolution. We need to check and confirm if you have a high-refresh monitor or if it was set up correctly.
2. In this link/article, "Artifacts and Flickering When Using Smooth Sync with Intel® Arc™ Graphics (DX11/DX9)," what settings are you using? Is it the default API (DX11) or Vulkan (experimental)? If DX11, in Arc Control, under Frame Delivery, what are the Tearing Mitigation Modes that you selected? (e.g., Application Choice, Vsync Off, Smooth Sync, etc.)?

Best Regards,

Von M.

Intel Customer Support Technician

[Petr_Bruzek]

Hi, Von M. ,
I've recorded most of the answers to your questions in the video below. But I missed recording the proof of the new version of the 5333 drivers. Yes, there was an update before the recording was made. The monitor I use is an Acer B226WL.
60Hz.
I'm using the classic basic API (DX11) in the game. I don't use Vulkan.
https://youtu.be/ibcbJCMg-ZM

Best Regards, Peter.

[Petr_Bruzek]

helpful video to determine the exact location (one of countless locations)

https://youtu.be/xu0iv0hoLJE

[VonM_Intel]

Hi, Petr_Bruzek.

I appreciate your response. We will need to do further research and replication on this matter and I will post the response on this thread once available.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Petr_Bruzek.

I appreciate your patience and apologize for any inconvenience caused by the delay.

We've got a few updates about the black cube issues in BeamNG you've reported. We conducted tests on the game using the driver version 101.5333, along with all available screen tearing mitigation options in the Arc Control software + Vsync option within the game's settings. Despite these measures, we did not encounter any black squares, which are likely a graphical issue that was reported.

To aid in pinpointing any potential oversights in our testing, we're sharing a video in which we simulate the issue: BeamNG Test A770. As such, could you provide the specific actions you took that led to the issue? So that we can attempt to replicate and follow it.

Best Regards,

Von M.

Intel Customer Support Technician

[Petr_Bruzek]

Hey, Von M,

the problem isn't visible at every angle and distance. In your video you are not passing through the exact spot I chose as an example. You also need to adjust your camera angle slightly. At some angles the cubes won't even appear. So I made a new video where I built cones to determine the exact position of the black cubes. (I set the level of detail quality exactly as in your video, just to be sure, but the result is the same). Please try to get to this particular location that I have highlighted. I don't believe the cubes will not appear.

https://youtu.be/aDNu2tDpSI4

Petr

[Petr_Bruzek]

I've just asked the creators of BeamNG to join in solving the problem here on the forum. So hopefully it will be to the benefit of the cause.

Petr

[VonM_Intel]

Hi, Petr_Bruzek.

Thank you for your response. I viewed the youtube videos and I see that the black cubes persist. However, we will do further replication and further investigation on this matter and post the response on this thread once available.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Petr_Bruzek.

I appreciate your patience and for sending over the video that outlines the issue. Upon review, we tried to follow the video that you've provided and we still can't see the issue. However, you've taken the correct step by reporting this to the game developers. They have recognized the issue of black cubes/artifacts appearing on the road in their list of known issues since the 0.26 update, and they are looking into it.

Please keep in touch with the game developers about this matter. Should they conclude that the graphics driver is at fault, they will get in touch with us to work on a fix.

Best Regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hi, Petr_Bruzek.

I hope you are doing fine.

Were you able to check the previous post?
Kindly let us know if you still need assistance.

Best Regards,

Von M.

Intel Customer Support Technician

[Petr_Bruzek]

Hello, the game developers are still working on our problem. I don't have a verdict yet. I have asked them for info on the current status. As soon as they reply, I will write.

Thank you

Peter

[VonM_Intel]

Hi, Petr_Bruzek.

Thank you for the update. We appreciate your ongoing communication with the game developers. Please keep us informed about any developments or updates regarding the current status of the issue. We look forward to hearing from you as soon as you have more information to share.

If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best Regards,

Von M.

Intel Customer Support Technician