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Bgmi crashes in Emulator Arc a750.

Prakash1
Beginner
1,804 Views

Bgmi game crashes when the game is about to start in 'MSI app player' or it crashes in between the game, please help me. 

Graphics Driver 31.0.101.4577

i5 10400f

16gb ram

MSI b460M-A

Edition Windows 11 Pro
Version 22H2
Installed on ‎26-‎09-‎2022
OS build 22621.2070
Experience Windows Feature Experience Pack 1000.22659.1000.0

resizable bar enabled 'YES'

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9 Replies
Jean_Intel
Employee
1,774 Views

Hello efficent53,

 

Thank you for posting on the Intel️® communities. We would be more than glad to help you.

 

To better assist you, please provide us with the following information:

  • Is this issue present since day one?
  • Is this the original graphics adapter installed on your system?
  • What is the emulator software you are using?
  • Could you share a video showing the issue you described?
  • Is this problem related to a particular game stage or game mode?
  • We would like to gather more information about your system. Please create a system report using the following tools:
  • Intel® System Support Utility (Intel SSU) 
    • Open the application and click "Scan" to see the system and device information. By default, Intel SSU will take you to the "Summary View."
    • Click on the menu where it says: "Summary" to change it to "Detailed View."
    • To save your scan: click "Next"; then "Save."
  • Intel® Graphics Command Center:
    • Open the Intel Graphics Command Center
    • Navigate to the Support tab
    • Select System Diagnostic
    • Click Generate Report
    • Select Save and name the output file.

 

Best regards,

Jean O. 

Intel Customer Support Technician


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Prakash1
Beginner
1,764 Views

Yes, the issue is since day1.
Yes, original graphics adapter is installed on system.
MSI app player version (5.9.300.6315 N64).
I only play BGMI on emulator and it crashes.

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Jean_Intel
Employee
1,748 Views

Hello Prakash1,

 

Thank you for the information provided.

 

We like to recommend you run the Display Driver Uninstaller. Check How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver for instructions. Once you run the tool, install the latest Intel BETA driver, 31.0.101.4578. The Display Driver Uninstaller will delete all files from previous driver installations helping in case there is any corrupted file or installation.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Prakash1
Beginner
1,743 Views

Yes, used ddu and installed new driver to 31.0.101.4578, but issue remains the same.

Game and app both crashes, video attached verify.

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Jean_Intel
Employee
1,728 Views

Hello Prakash1,

 

Thanks for the information provided.

 

We will proceed to check the issue internally and post back soon with more details.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Prakash1
Beginner
1,624 Views
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Jean_Intel
Employee
1,615 Views

Hello Prakash1,

 

To answer your question, we want to inform you that we suspect there is an issue with the program and not with the Intel® Arc™ card/drivers. However, we are still reviewing this scenario and checking a couple of details to provide a Final Answer.

 

Best regards,

Jean O.

Intel Customer Support Technician


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Jean_Intel
Employee
1,603 Views

Hello Prakash1,


As previously mentioned, we have attempted to replicate the problem and have determined that there is an issue with the program. Our suggestion is to contact the app developer for additional support regarding this matter. This thread will now be closed based on this information. If you require further assistance, please submit a new question, as this thread will no longer be monitored.

Best regards,

Jean O.

Intel Customer Support Technician


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Prakash1
Beginner
1,573 Views
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