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Buddled game "The Settlers: New Allies" cannot be redeemed!

Suzie1818
New Contributor I
1,347 Views

Please see the attached screenshots.

 

Driver issues are tolerable because Arc GPU is in the progress of development and is evolving and I am happy to participate, but this kind of mistake is not.

 

Also, I have seen several cases of the same issue reported in online communities.

1 Solution
Hugo_Intel
Employee
1,275 Views

Hello Suzie1818, NoahGrey


Thank you for posting on Intel® ARC™ Graphics Communities. I am sorry that you are experiencing these errors when trying to claim the Settlers: New Allies game.


For these types of issues please refer to the following link and submit a ticket with the details and screenshots of the issue so the team in charge can help you out.

https://softwareoffer.intel.com/Support


Best Regards,


Hugo O.

Intel Customer Support Technician.


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3 Replies
NoahGrey
Beginner
1,293 Views

I am having the same issue.

Ubisoft gave me a solution with a link to redeem The Settlers and I still received the same error as the OP had.

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Hugo_Intel
Employee
1,276 Views

Hello Suzie1818, NoahGrey


Thank you for posting on Intel® ARC™ Graphics Communities. I am sorry that you are experiencing these errors when trying to claim the Settlers: New Allies game.


For these types of issues please refer to the following link and submit a ticket with the details and screenshots of the issue so the team in charge can help you out.

https://softwareoffer.intel.com/Support


Best Regards,


Hugo O.

Intel Customer Support Technician.


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Hugo_Intel
Employee
1,235 Views

Hello Suzie1818


We're glad to know the information helped. Hopefully, it will help other community members. Since the thread is now solved, we will close it. If you need any additional information, please submit a new question as this thread will no longer be monitored.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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