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CS2 Performance, low FPS with A750

oldmagic
Beginner
481 Views

Problem Description

I am experiencing poor performance while playing Counter-Strike 2 on my system equipped with an Intel Arc A750 graphics card. The FPS fluctuates significantly, ranging from 100–250 FPS but sometimes dropping as low as 50 FPS. These drops occur frequently, making the experience unstable.

No matter what I do, I can't achieve stable FPS, even after adjusting graphics settings between LOW and HIGH—it makes no noticeable difference.


System Specifications

  • CPU: AMD Ryzen 7 5800X (8-Core Processor, 3.80 GHz)
  • RAM: 32GB DDR4 3600 MHz
  • GPU: Intel Arc A750
  • Storage: NVMe 1TB Samsung SSD

Additional Information

  • I reinstalled Windows 11 about a week ago, but the issue persists.
  • I suspect the Intel Arc A750 may also be causing frequent blue screens, but I’m not certain about this.

Questions/Help Needed

  1. Am I missing any configuration or optimization steps to stabilize FPS?
  2. Could the Intel Arc A750 be the cause of the blue screens?
  3. Are there specific driver settings or patches I should be aware of for better performance with Intel Arc GPUs in CS2?

Any insights, suggestions, or solutions would be greatly appreciated. Thank you!

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7 Replies
RobbieR_Intel
Moderator
439 Views

Hello oldmagic,

 

Thank you for reaching out and for sharing details about your system. I understand that you are encountering performance issue while Playing CS2 with your Arc A750.

 

To further investigate the issue, kindly answer the following questions:


  • Is this a newly built system?
  • Were there any recent changes made besides reinstalling Windows 11?
  • Do you encounter performance issues on other games?
  • Is Resizable Bar enabled in your system?
  • Since you encounter bluescreens, may I know what is the error code displayed?
  • What is the manufacturer for your Intel Arc A750? (AsRock, Sparkle, etc)


I look forward to your response!

 

Best Regards,

 

Robbie R.

Intel Customer Support Technician


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oldmagic
Beginner
406 Views

Hello Robbie,

Is this a newly built system? No
Were there any recent changes made besides reinstalling Windows 11? No
Do you encounter performance issues on other games? I'm not sure since i only ever play like The Isle, CS2 and sometimes fortnite. But yes the FPS in all games aint that great!
Is Resizable Bar enabled in your system? Yes
Since you encounter bluescreens, may I know what is the error code displayed? I will post the results below.
What is the manufacturer for your Intel Arc A750? (AsRock, Sparkle, etc) AsRock

 

--------------------------------------------------------------------------------------------------------------------

 

System Information (Local)


Computer name: OLDMAGIC
Windows version: Windows 11, 10.0, version 2009, build 26100 (x64)
Windows directory: C:\WINDOWS
Hardware: ASUS, ASUSTeK COMPUTER INC., ROG STRIX B550-F GAMING
CPU: AuthenticAMD AMD Ryzen 7 5800X 8-Core Processor 8664, level 25
Processor count: 16 logical processors, active mask: 65535
RAM: 32679.1 MB


Crash Dump Analysis


Crash dumps are enabled on your computer. However, this system is not configured for complete or automatic crash dumps. For the best results, configure your system to write out complete or automatic crash dumps.

Select Tools → Crash Dump Configuration from the main menu to configure your system to write out complete memory dumps.

Crash dump directories:

  • C:\WINDOWS
  • C:\WINDOWS\Minidump

1. Crash on Wed 2025-01-22 at 16:25:22

  • Crash dump file: C:\WINDOWS\Minidump\012225-4312-01.dmp (Minidump)
  • Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8037DA11F71, 0xFFFFF38B3CC4E558, 0xFFFFF38B3CC4DD40)
  • Bugcheck name: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
  • Driver or module in which error occurred: igdkmdnd64.sys (igdkmdnd64+4e1f71)
  • File path: igdkmdnd64.sys
  • Description: Intel Graphics Kernel Mode New Driver
  • Product: Intel HD Graphics Drivers for Windows(R)
  • Company: Intel Corporation
  • Bug check description:
    Indicates that a system thread generated an exception that the error handler did not catch.
  • Analysis:
    • Likely a software (driver) issue.
    • Potentially caused by memory corruption (could stem from a faulty driver, faulty RAM, overheating, etc.).
    • A third-party driver was identified as the probable root cause.
    • Suggest checking for an update for the following driver:

      igdkmdnd64.sys (Intel Graphics Kernel Mode New Driver, Intel Corporation)

    • Google query:
      igdkmdnd64 Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

2. Crash on Wed 2025-01-22 at 03:22:34

  • Crash dump file: C:\WINDOWS\Minidump\012225-4156-01.dmp (Minidump)
  • Bugcheck code: 0x1000007E (0xFFFFFFFFC0000005, 0xFFFFF8035D064966, 0xFFFFC50F188763B8, 0xFFFFC50F18875BA0)
  • Bugcheck name: SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M
  • Driver or module in which error occurred: igdkmdnd64.sys (igdkmdnd64+4a4966)
  • File path: igdkmdnd64.sys
  • Description: Intel Graphics Kernel Mode New Driver
  • Product: Intel HD Graphics Drivers for Windows(R)
  • Company: Intel Corporation
  • Bug check description:
    Indicates that a system thread generated an exception that the error handler did not catch.
  • Analysis:
    • Likely a software (driver) issue.
    • Possible memory corruption (driver, RAM, overheating).
    • A third-party driver was identified as the probable root cause.
    • Suggest checking for an update for the following driver:

      igdkmdnd64.sys (Intel Graphics Kernel Mode New Driver, Intel Corporation)

    • Google query:
      igdkmdnd64 Intel Corporation SYSTEM_THREAD_EXCEPTION_NOT_HANDLED_M

3. Crash on Tue 2025-01-21 at 20:58:17

  • Crash dump file: C:\WINDOWS\LiveKernelReports\WATCHDOG-20250121-2058.dmp (Kernel memory dump)
  • Bugcheck code: 0x141 (0xFFFFC90F58A31010, 0xFFFFF8035CBD2270, 0x0, 0x0)
  • Bugcheck name: VIDEO_ENGINE_TIMEOUT_DETECTED
  • Driver or module in which error occurred: dxgkrnl.sys (dxgkrnl!TdrCollectDbgInfoStage1+0xD29)
  • File path: C:\WINDOWS\System32\drivers\dxgkrnl.sys
  • Description: DirectX Graphics Kernel
  • Product: Microsoft® Windows® Operating System
  • Company: Microsoft Corporation
  • Bug check description:
    This indicates that one of the display engines failed to respond in a timely fashion.
  • Analysis:
    • Video-related crash (DirectX).
    • Suggest checking for an updated driver for your graphics hardware.
    • Possible hardware non-function or overheating issue.

Conclusion


3 crash dumps have been found and analyzed. A third-party driver has been identified to be causing system crashes on your computer:

  • igdkmdnd64.sys (Intel Graphics Kernel Mode New Driver, Intel Corporation)

It is strongly recommended that you check for updates to this driver on the manufacturer’s website. If no updates are available, search online using the driver name combined with the error details and your computer’s brand/model for potential solutions.

Additional suggestions:

  • Refer to the detailed bugcheck analysis above.
  • Regularly check Windows Update or enable automatic updates.
  • In case of hardware malfunctions (e.g., faulty RAM or overheating), include your computer’s brand and model in online searches along with the bug check errors to find more targeted advice.

Analysis time: 0:00:05 (h:mm:ss).

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RobbieR_Intel
Moderator
374 Views

Hello oldmagic,

 

Thank you for providing information about the issue you're encountering and for answering my initial questions.

 

To further investigate and replicate the issue being encountered, please generate a CapFrame X performance log while playing Counter Strike 2 as this would help us better understand the FPS fluctuations and system behavior during gameplay. To generate this, please refer to ⁠Need help? Reporting a bug or issue with Arc GPU?


Once generated, kindly attach it here so that I may further investigate the issue being encountered.

 

I look forward to your response!

 

Best Regards,

 

Robbie R.

Intel Customer Support Technician


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RobbieR_Intel
Moderator
309 Views

Hello oldmagic,

 

I wanted to check if you had the chance to provide the log that I am requesting. Please let me know at your earliest convenience if you need further assistance in acquiring this so that we can determine the best course of action to resolve this matter. 

 

Additionally, please make sure that the Cap Frame X Log would last for 5 minutes so that we can have accurate data.

 

Best Regards,

 

Robbie R.

Intel Customer Support Technician


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oldmagic
Beginner
252 Views

Hello sorry for the late respond.

 

Here is the file from CapFrameX.

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RobbieR_Intel
Moderator
210 Views

Hello oldmagic,

 

Thank you for your response and for providing the necessary information. With that being said, I will now further investigate this case and get back to you once I have an appropriate resolution.

 

I sincerely appreciate your patience and understanding as we look into this.

 

Best Regards,

 

Robbie R.

Intel Customer Support Technician


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oldmagic
Beginner
129 Views

Okey, thank you!

 

I also want to note that when i play for example cs2 my GPU is at 100% all the time.

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