CTD in The Crew Motorfest

[kidmeatball]

Hello,

I would like to provide some help in tracking down the cause of the crash to desktop problems in The Crew Motorfest. I know several others have reported some problems already.

• CTD when visiting the Car Meet section of the game. Almost immediately when loading in to the section, the game crashes out. I think another contributor mentioned that this may be caused by the presence of custom added liveries on player cars.
• CTD when trying to view or change liveries in the Customization section.
• Graphical glitches when hair is rendered. See video: https://youtu.be/jdeU1KdA3a8 
  • In the video you can see that graphical glitches happen when hair is rendered in the Profile/Vehicles page.
  • These glitches are also present during the post race animations and affect NPC avatars as well as PC avatars. This is not depicted in the video.
  • When placing a helmet on the avatar, the glitches disappear in the Profile/Vehicle page. I haven't tested if this limits glitches in the post race animations.
  • Glitches are not present in the Avatar Customization screens.
• Graphical glitches are present when viewing cars with added liveries in the vehicle selection menu.

Otherwise, the game runs fairly well. I run at 1080p with settings nearly maxed out and hit 60FPS. I can do the regular Summit races and feats. I haven't tried running Grand Races (online). I expect they will crash due to the presence of player cars with custom added liveries. I will continue to test out some features (as my patience allows ) and report any more crashes here.

Current rig is Ryzen 5 4500, Acer Predator Arc A750 OC (Driver 5444), Asus B550 Prime Plus, 16GB DDR4, Win 11 Pro (Build 22631), EVGA 650B3 PSU.

Let me know if there is anything I can test out or if you need any more info.

Edit: 

• CTD when loading into the waiting area for Grand Races.
• CTD when encountering other players during Summit Speedtrap feat.

Crashes definitely seem related to vehicles in some way. I can drive a vehicle with a livery equipped with no trouble, but altering it or encountering other players with liveries seems to cause issues.

[Muskie]

Lucky you... the game don't even launch on my side. GPU lost error. Impossible to play this game currently.

[ACarmona_Intel]

Hello Kidmeatball,

Thank you for posting in our communities.

Please provide me a list of every troubleshooting step you have previously taken so I can review it and see whether I can still add any or so we can avoid repeating them.

We look forward to your response! 

Thank you, and have a great day ahead!

Best regards,

Carmona A.

Intel Customer Support Technician

[kidmeatball]

Hi Carmona,

I have tried:

• Changing various settings in the game such as running on low quality and adding in settings one at a time.
• Reinstalling the game to a different drive (SSD, NVME.)
• Reinstalling graphics drivers with clean install (Safe Mode, DDU.)
• Updating graphics drivers from 5444 to 5445.
• Disabling Ubisoft Connect overlay.
• Updating windows.
• Reverting any overclocks on CPU.
• Enabling ReBar, Above 4G decoding.

I have little reason to suspect there is hardware or software errors on my machine as other games run fine. Apart from the CTD, the game appears to run quite well.

• Jedi: Survivor runs without crashes.
• Minecraft runs fine.
• Forza Horizon 4 and 5 both run well.
• Horizon Zero Dawn runs fine.
• Rocksmith+ runs fine.
• Adobe Premiere Pro runs fine.
• 3DMark "Time Spy" runs as expected and scores as predicted.

[ACarmona_Intel]

Hello Kidmeatball,

Thank you so much for the response.

It seems that you have already performed a comprehensive troubleshooting steps on your end. I will now raise our case with our engineers and post the response on this thread once it is available.

Have a fantastic day, and thank you very much for your patience and understanding!

Best regards,

Carmona A.

Intel Customer Support Technician

[NormanS_Intel · Accepted solution]

Hello kidmeatball,

Thank you for your patience, and I apologize for the long wait. I am pleased to inform you that after several months of investigation and replication, Ubisoft has resolved this issue with the Season 4 release in July 2024. Please test the latest release of the game and let us know if you encounter any further issues. We would appreciate your feedback to ensure everything is working correctly.

Best regards,

Norman S.

Intel Customer Support Engineer

[kidmeatball]

YES! This can now be marked as solved! There is still some graphical glitches in the menu screens, but the game is fully playable now.

[NormanS_Intel]

Hello kidmeatball,

Thank you for your response. I'm pleased to hear that everything is working fine now. Regarding the graphical glitches, are they the same as those shown in the YouTube video you shared? If possible, could you take a screenshot or provide a more detailed explanation so we can investigate this issue further?

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello kidmeatball,

I wanted to check if you had the chance to review the information I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[kidmeatball]

Hi Norman, thanks for checking in.

The graphical glitches are the same as previously demonstrated in the video. There is also a new set of glitches in the form of flickering in the car selection menus. I haven't had a chance to document these new glitches.

[NormanS_Intel]

Hello kidmeatball,

Thank you for your response and confirmation. We will look into this matter further and provide an update in this thread once it is available.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello kidmeatball,

After discussing this case with our team, we highly recommend creating a new thread specifically for the graphics corruption issue so we can thoroughly investigate it, as the crashing problem has been resolved. We will await your new post and will be closing this inquiry now. If you need further assistance, please submit a new question, as this thread will no longer be monitored. 

Best regards,

Norman S.

Intel Customer Support Engineer