Can't start Intel Graphic Software

[Dj96]

Hello,

today i update to new driver 32.0.101.6557_101.6262 and after that i'm unable to start the Intel Graphic Software app.

When i manually open (even as admin) the "IntelGraphicSoftwareSercives.exe" i got the following error:

2025-02-01T14:08:29.058607Z: {"category":"ServerServiceConnection","level":"Critical","message":"Failed to create named pipe","parameters":{"caller":"WaitForConnectionAsync"}}
2025-02-01T14:08:29.059082Z: {"category":"ServerServiceConnection","level":"Critical","message":"Failed to create named pipe","parameters":{"caller":"WaitForConnectionAsync"}}
2025-02-01T14:08:29.059131Z: {"category":"RequestWorker","level":"Error","message":"Exception occurred","exception":{"type":"ServiceException","message":"Failed to create named pipe"}}
2025-02-01T14:08:29.059293Z: {"category":"RequestWorker","level":"Error","message":"Exception occurred","exception":{"type":"ServiceException","message":"Failed to create named pipe"}}
2025-02-01T14:08:29.059650Z: {"category":"ServerServiceConnection","level":"Error","message":"Failed to create named pipe: Intel.GraphicsSoftware.Pipe.Admin","exception":{"type":"UnauthorizedAccessException","message":"Access to the path is denied."},"parameters":{"caller":"WaitForConnectionAsync"}}

Already performed a clean installation of the driver but didn't resolve the issue. However the driver itself seems to work fine.

Everything was working fine before the driver update.

Any idea on how to solve the issue?

Regards,

Alessio

[VonM_Intel]

Hi, Dj96.

Thank you for posting in our Community and for the detailed information. Based on the error message you're receiving, it seems that there might be an issue with permissions or a conflict related to the named pipe for the Intel Graphics Software service.

You mentioned that this Intel Graphics Software (IGS) working fine before you update or before the driver update. Just to confirm, have you tried uninstalling the Intel Graphics Software entirely, restarting the system, and then reinstalling it? If so, did you experience the same issue after reinstalling the software, or was the problem resolved temporarily?

I’ve reviewed the SSU reports you provided and noticed that you have an iGPU, the Intel UHD Graphics 770. Could you please try disabling it and then attempt to start or run the IGS application again to see if the issue persists?

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[Dj96]

Hi VonM,

I confirm that I’ve removed the IGS entirely and performed a full reboot before a clean installation.
Disabling the iGPU didn’t solve the situation. Today I tried again and the installer didn’t install the IGS at all.
All the drivers are working as expected so I don’t know, maybe I’ll wait a new IGS release.

Edit:

I was able to solve the issue with the following steps:

1. boot into safe mode
2. full cleanup with DDU
3. manual search for any residual files
4. clean install (outside the safe mode)

Many thanks for the support!!!

[VonM_Intel]

Hello, Dj96.

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, Dj96.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician