Cannot find intel Arc control overlay

[The_Flash]

Seems the control overlay / gaming overlay has gone after update to 32.0.101.6449 on my A750 system. any idea how to re enable it please, the ALT-O and ALT-I do nothing now.... Thanks J

[Earl_Intel]

Hi The_Flash,

Thank you for posting in the communities!

I was able to review the issue you're having; you can try following these steps to try and resolve this issue:

Get the latest Windows* update:

1. Open the Windows Start Menu (button with the Windows logo).
2. Then click Settings (button with the gear symbol).
3. Next, click Update & Security.
4. Then select Install Now or Check for Updates.
5. Next, wait for the update to be installed.
6. Finally, click Restart now after the update is installed.

Perform Graphics Driver Clean Installation:

1. Download and install the latest Intel® Arc™ & Iris® Xe Graphics driver.
2. Follow the Execute a Clean Installation During Driver Installation steps from the article Clean Installation of Intel® Graphics Drivers in Windows*.

Source link: Intel® Arc™ Control Hotkey and In-Game Overlay Hotkey...

• Is the overlay working fine before?
• What are the changes on the system before you encounter the issue?

Let me know if there will be changes on the issue after trying the troubleshooting.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi The_Flash,

I wanted to check if you had the chance to review the troubleshooting steps to try and resolve the issue. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter.

Best regards,

Earl E.

Intel Customer Support Technician

[Earl_Intel]

Hi The_Flash,

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Earl E.

Intel Customer Support Technician

[El_Duderino]

I have the same problem. Delete grpahics driver from device manager and did clean install, but no result.  I dont understand anything but in event viewer saw few times error like this:

<Event xmlns="http://schemas.microsoft.com/win/2004/08/events/event">

- <System>

  <Provider Name="Application Error" Guid="{a0e9b465-b939-57d7-b27d-95d8e925ff57}" />

  <EventID>1000</EventID>

  <Version>0</Version>

  <Level>2</Level>

  <Task>100</Task>

  <Opcode>0</Opcode>

  <Keywords>0x8000000000000000</Keywords>

  <TimeCreated SystemTime="2025-01-23T16:00:43.5366081Z" />

  <EventRecordID>42055</EventRecordID>

  <Correlation />

  <Execution ProcessID="10596" ThreadID="12680" />

  <Channel>Application</Channel>

  <Computer>PC</Computer>

  <Security UserID="" />

  </System>

- <EventData>

  <Data Name="AppName">IntelGraphicsSoftware.Service.exe</Data>

  <Data Name="AppVersion">24.50.1001.1</Data>

  <Data Name="AppTimeStamp">66e80000</Data>

  <Data Name="ModuleName">KERNELBASE.dll</Data>

  <Data Name="ModuleVersion">10.0.22621.4541</Data>

  <Data Name="ModuleTimeStamp">8ca6fab8</Data>

  <Data Name="ExceptionCode">e0434352</Data>

  <Data Name="FaultingOffset">000000000005fb4c</Data>

  <Data Name="ProcessId">0x328c</Data>

  <Data Name="ProcessCreationTime">0x1db65303fafacd2</Data>

  <Data Name="AppPath">C:\Program Files\Intel\Intel Graphics Software\IntelGraphicsSoftware.Service.exe</Data>

  <Data Name="ModulePath">C:\Windows\System32\KERNELBASE.dll</Data>

  <Data Name="IntegratorReportId">246b2505-1a90-4c7c-b48c-668af5616f10</Data>

  <Data Name="PackageFullName" />

  <Data Name="PackageRelativeAppId" />

  </EventData>

  </Event>

[ChanderSreeram]

@Earl_Inte I'm experiencing the same issue on my end. I followed the steps you provided, but the problem still persists. It seems to have started after the latest Intel driver update (32.0.101.6557). However, when I install the previous driver (32.0.101.6314), the overlay does show up.

[jfh314]

Earl has left the building.