Consistent system hangs/crashes on Honkai Star Rail with B580

[laloreter]

Honkai Star Rail consistently crashes my whole system, and that is the only Hoyo game that does this, with the B580 GPU. 

This does not happen on my laptop with a Nvidia GPU. 

DirectX 11 I think

ReBar is ON

its running and verified through the hoyoplay launcher. 

Windows 11 24H2

Attached is the SSU log. 

[ACarmona_Intel]

Hello @Zy98, @Rubenator

Thank you for posting in our Intel communities.

Please file a new case so that we can appropriately support you as well, as there will be differences between your device and the laloreter.

Intel Support: https://www.intel.com/content/www/us/en/support.html

Best regards,

Carmona A.

Intel Customer Support Technician

[ACarmona_Intel]

Hello laloreter,

Thanks for the response.

I understand; please take your time on gathering the information that I have requested. I am willing to wait.

Best regards,

Carmona A.

Intel Customer Support Technician

[reza007]

Try updating your GPU drivers, switching to DirectX 12, or disabling ReBar to see if it stabilizes. Also, check if lowering graphics settings or running in windowed mode helps.

[laloreter]

Your comment isn't helpful. This is a system crash and worthy of an RMA or return if its not fixed in the driver. 

The game doesn't support directx 12.

disabling rebar kills performance.

And no lowering graphics settings to fix a BSOD is not appropriate. 

Windowed mode is what the game was already running in, though I tried both. 

[JeanetteC_Intel]

Hello laloreter,

I am still waiting for the application and system event viewer log files previously requested. I am looking forward to hearing from you soon so I can identify the next steps that need to be taken to solve this issue.

Best regards,

JeanetteC.

Intel Customer Support Technician

[laloreter]

Hello JeanetteC,

I have the logs now.

On a clean install of the latest drivers.

In addition I noticed I could not simply reproduce the system crash with only a single 4k60Hz monitor connected with VRR, but if I relaunched the game after connecting my primary 1440p144hz VRR&HDR monitor I can reproduce the crash as described previously. 

Attached are the Application and System event logs. The timestamp of the crash is approximately 10pm Eastern Time in the USA.

[jjkk2233]

系统 ： Windows 11 专业版 64位 版本号 26100.2894 （24H2）
处理器 ： AMD Ryzen 5 5600 核心数 6 线程数 12工艺 7 nm
显卡 ： Intel Arc Bxxx Gunnir 流处理器 1280 显存 12G （GDDR6 ）
主板 ： B550MHP BIOSTAR Group 芯片组 AMD B550
硬盘 ： KXG70ZNV512GKIOXIA 实际容量477GB 类型SSD
显示器 ： P2710VH24T09P 分辨率 3840*2160 刷新率160Hz 屏幕尺寸 27.2英寸 分辨率 1080*1920 刷新率165Hz 屏幕尺寸 24英寸
内存 ： Kingston DDR4-3200 （1600 MHz） 8GB金士顿 DDR4-3200 （1600 MHz） 8GB 容量 16 GB通道 2频率 3194 MHz 时序 22-22-22-521TK金士顿 DDR4-3200 （1600 MHz） 8GB金士顿 DDR4-3200 （1600 MHz） 8GB

道只有崩坏星穹铁道中，进入战斗，出现重启死机现象

[JeanetteC_Intel]

Hello laloreter,

Thank you for sharing the log file and the additional information on how to reproduce the issue. I'll proceed with further investigation and will share an update once available.

Best regards,

JeanetteC.

Intel® Customer Support Technician

[JeanetteC_Intel]

Hello jjkk2233,

Thank you for posting in Intel Communities.

I understand that you have the same problem with Intel Arc B580 Gunnir on Honkai Star Rail. I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.  

Sincerely,

JeanetteC.

Intel Customer Support Technician

[RonaldM_Intel]

Hi everyone,

I'm working on reproducing the issue... it seems to get the "Relics" option I need to advance to Trailblaze Level 14 so this is going to take me a bit longer (need to go from new game lvl1 to 14) - unless you have other ways to trigger the crash.

Best Regards,

Ronald M.

[laloreter]

Hi Ronald,

Have fun. 

I suggest contacting the developers at Hoyoverse/MiHoyo from your Intel email address to discuss getting a "creator server" account set up that will let you drop immediately into the endgame with all characters unlocked. 

The game gets more  demanding on the GPU later on especially in the environments of Amphoreus which may contribute to the crashes not occuring for other repliers as frequently on "Low" settings. 

For me the "Relic" method I described is guaranteed (in my tests) to trigger it at high graphics settings, which is what I want to run the game on and the GPU is otherwise more than capable of. 

[RonaldM_Intel]

Thank you for your patience.

I followed the repro steps to the letter and the game is not crashing for me (I tested using Arc B580 and also B570 just in case).

See video proof here: 

https://youtu.be/1N3p-r_TomU (B580)

https://youtu.be/I-cLzS4Rpmw (B570)

Perhaps the recent game update fixed the issue?

I reckon there are multiple users reporting the game is crashing so I don't want to brush this off yet. In other thread one user mentioned the crash occurs when the GPU is overclocked... so please make sure you are running the GPU at default settings and retest.

One commonality I see is the crashing occurs for users on recent AMD GPUs so this begs me to question if the issue is CPU bound.

Please report this to the game developer. They can also look into the issue and if debugging shows a driver problem they will work directly with us.

[KazaH]

Adding another data point in case it helps.

I've been crashing while trying to do Echo of War: Salutations of Ashen Dreams, literally haven't been able to finish it once since getting my B580. Have no issues with relics screen though.

I've reset Windows multiple times so there shouldn't be anything installed on my computer causing it. I don't even have Intel Graphics Software installed, just drivers. No overclock on anything.

Nothing appears in event logs, it just shows Windows booting up afterwards.

Tried with drivers 101.6257 and 101.6262

I do have an AMD cpu though, Ryzen 5 5600. On Windows 11 24H2. Single 4k60 screen. Nothing else open in the background. Very High graphics settings in game.

Edit: still crashed with Very Low graphics setting, so seems unrelated to that.

[Rown]

Hello, I was experiencing the freeze problem with my ASRock B580 OC edition until recently and just now I thought to enter to the BIOS and disable the GPU utilization from the integrated graphics of my CPU (Ryzen 9600X), and it seems to solve the issue, I have been playing for hours now and before I couldn't even finish a fight or navigate the relics menu.