DX11 Performance: Ghost Recon Wildlands

[The7uphero]

Hi there!

I'm back with another game to report for fixing. This time it is Ghost Recon Wildlands. The problem with this game is mostly the same with the others I've reported where looking around in any general direction that has slightly higher geometry and polygon count significantly decreases FPS, that too without using the GPU's resources to its limit. Using the in-game benchmark tool I have recorded a video showing you the game's performance while simultaneously capturing CapFrameX data. The benchmark tool does in fact provide an accurate representation of performance while playing the game itself. Given you guys' action on Just Cause 4 and Horizon: Zero Dawn and Forbidden West in the past, I have faith that you will be able to fix this game as well.

Attached are all necessary files (SSU, video, capframex).

It is also worth mentioning that I had got DXVK to work with Wildlands in the past and it did help by increasing performance by 10 fps on average, however, I can't get it to work this time so I couldn't include details or footage comparing their performance.

I own the game on Steam, and the game requires Ubisoft Connect running in order to launch.

Best regards,
The7uphero

Recording 

[LeeJun18]

This user is reporting significant FPS drops in Ghost Recon Wildlands, specifically when looking at areas with higher geometric detail, even though the GPU is not being fully utilized.

Key points:

• The issue is demonstrated with an in-game benchmark video and accompanying CapFrameX data.

• The user notes this pattern is similar to previously reported (and subsequently fixed) performance issues in games like Just Cause 4 and the Horizon series, suggesting a potential driver optimization need.

• Previous successful use of DXVK improved performance, indicating a possible API bottleneck, but DXVK is currently not working for the user.

• The game is the Steam version which requires Ubisoft Connect.

The user is requesting an investigation to fix this performance bottleneck, providing necessary diagnostic files (SSU, video, CapFrameX).

[The7uphero]

Uh, an AI overview? But why?

[Mike_Intel]

Hello The7uphero,

Thank you for posting in Intel community Forum.

For me to further check this, please help provide the following details:

1. Are you using an Intel brand Arc A770?
2. Was it working fine before?
3. If yes, what was the last change made before the issue started?
4. Are you having the same issue with other games?
5. What are the troubleshooting steps that you tried so far?

If you have questions, please let us know. Thank you.

@LeeJun18

If you need assistance, please create a new thread for us to assist you on your own thread and gather the details of your systems.

Best regards,

Michael L.

Intel Customer Support Technician

[The7uphero]

Yes, it is indeed an Intel Arc A770 LE 16GB.

Ghost Recon Wildlands and a few other games have never worked well on this card before. I made it slightly better by using DXVK with Wildlands but it was still well under the expected performance.

You can check my other threads for other games I've talked about. Death Stranding, GTAV, Just Cause 4(fixed after reporting), Horizon Zero Dawn+Forbidden West(fixed with driver 6734), PUBG, etc.

As for troubleshooting steps, I'm very sure I've tried all of them. Driver reinstalls using DDU, game reinstalls+verify files, forcing the games to run some other api using cmd line args and dlls, etc.

All necessary information has already been attached to my first post, I recommend you check them out.

Best regards,
The7uphero

[Mike_Intel]

Hello The7uphero,

Thank you for the update.

For documentations, let me gather the following details:

1. Can you provide the specification of your power supply?
2. Can you also share the other threads that you have for me to check as well on the progress of the other threads.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[The7uphero]

1- 650W 80+Bronze
2- https://community.intel.com/t5/Intel-ARC-Graphics/Urgent-Support-Request-Performance-Issues-with-Riders-Republic/m-p/1674445#M22259

(Last I checked I still had performance issues with riders republic but according to Ernesto, they have been fixed. I cannot however test this because I am no longer able to access the game, hence why I did not reply to Ernesto in the thread.)
and
https://community.intel.com/t5/Intel-ARC-Graphics/Randomly-occuring-fps-drops-in-various-titles-running-on-dx11/m-p/1673556#M22092
(This one has multiple sub threads from it, GTAV, Death Stranding and Horzion ZD+FW. The horizon thread is resolved while the other two are pending resolution. These sub threads contain my personal information and are only accessible by staff. You can check them from your end.)

[Mike_Intel]

Hello The7uphero,

Thank you for the information provided.  

I will do further research on this matter and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello The7uphero,

I hope this message finds you well.

I just want to update you that we are now working on this issue and while doing that, let me also gather the following details:

1. Please tell which platform you purchased or obtain the game?
2. If possible, please send screenshots of the game settings so we can accurately re-create the issue.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[The7uphero]

Hello Mike,

I urge you to check my original post as I've included every single required detail on there. There's even a video attached to it that showcases all settings.

Best regards,

The7uphero

[Mike_Intel]

Hello The7uphero,

Thank you for the update.

Please also provide the screenshot of the game settings since we are now going to try this in our lab to do further simulation.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[The7uphero]

Hello Michael,
https://youtu.be/giLIZIwZC98
This link, which is also attached to the first post in this thread contains all settings in game.

[Mike_Intel]

Hello The7uphero,

Thank you for the update.

I will check this video and post the response on this thread once I have an update.

Thank you very much for your patience and understanding!

Best regards,

Michael L.

Intel Customer Support Technician

[Mike_Intel]

Hello The7uphero,

I hoe this message finds you well.

I just want to update you that are now simulating and replicating this issue in our lab. Based on our initial findings, we were able to replicate the issue.

By the way, this will also help us investigate further, please help generate the logs below:

IGS: create/update the following Registry Key:

HKEY_LOCAL_MACHINE\SOFTWARE\Intel\IntelGraphicsSoftware

LogLevel=Trace

And get the logs by going into Windows' Event Viewer, under application -> Intel Graphics Software

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[The7uphero]

Hello Michael,

I need a better tutorial for what you are asking me to do as I can't find "LogLevel" in the registry editor and you haven't mentioned the datatype i need to select while creating a new key.

I also need a better tutorial of how to get the logs from Event Viewer as I can see no option to export the thousands of logs on there.

Best regards,
The7uphero

[Mike_Intel]

Hello The7uphero,

Thank you for the update.

From IGS and from the directory that I provided. Just send the logs that you can get for me to forward them to our Engineers.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[The7uphero]

Hello Mike,

Again, this doesn't help at all. I got hold of only Event Viewer logs as there's nothing to find in the Registry.

Best regards,
The7uphero

[Mike_Intel]

Hello The7uphero,

Thank you for the information provided.  

Let me further check this issue and post the response on this thread once it is available.

If you have questions, please let us know. Thank you.

Best regards,

Michael L.

Intel Customer Support Technician

[Ernesto_C_Intel1]

Hi @The7uphero, 

I hope you're doing well. I wanted to let you know that I'm currently working on replicating the issue you experienced while playing Enshrouded. Resolving this problem is a top priority for us, and I'm dedicated to finding a solution as quickly as possible. 

I'll keep you updated with any new information. Thank you for your patience and understanding.

Regards, 

Ernesto C.

Intel Customer Support Engineer

[The7uphero]

Hello Ernesto,

I am positive that you have replied in the wrong thread because I haven't played Enshrouded ever and consequently have never asked for support regarding it.

While you're here, do you have any updates regarding my Death Stranding and GTAV Enhanced cases?

Best regards,
The7uphero