Discord windows app experiencing black screens when in the gif search tab

[djmrFunnyMan]

Discord will turn black for a few seconds while scrolling the gif tab. This issue did not happen on my old Nvidia system.

Reproduction steps:
- Download the discord windows app
- Join any random server to be able to send messages
- Press the gif button
- Select some gif category and scroll through it
- If the screen didn't go black select another category and try again

[VonM_Intel]

Hi, djmrFunnyMan.

Thank you for posting in our Community and for providing such a detailed description of the issue. Based on your input and from the screen recording you shared, I can see that the Discord app is experiencing black screen glitches when scrolling through the GIF search tab, which didn't happen on your old Nvidia system.

Aside from the reproduction steps, have done any other tests (like graphics update, discord settings, or reinstallation of Discord) to fix the issue? Please let me know the details so we don't cover the same ground twice. Is the issue happening with all categories of GIFs or just specific ones? This helps me to understand if the problem is specific to certain types of GIFs. 

Have a nice day!

Best regards,

Von M.

Intel Customer Support Technician

[djmrFunnyMan]

I have updated to the latest driver after using DDU while testing a different issue, this did not help. Reinstalling the app also did not do anything.

Important: I've found that disabling hardware acceleration solves the issue (though it makes the app slower due to lack of hardware acceleration) This seems to corroborate that this is in fact an intel issue.
The setting can be found it App Settings > Advanced > Hardware Acceleration

The issue happens regardless of the GIF category. Also the GIF categories are just... keywords (ie. sad, happy etc.) I sincerely doubt the mood of the GIF has any effect on its interaction with the hardware.

[VonM_Intel]

Hello, djmrFunnyMan.

Thank you for the detailed information and for troubleshooting the issue on your own. It seems like the problem is indeed related to hardware acceleration, as disabling it temporarily resolves the issue, even though it causes the app to run slower. This further suggests it might be tied to how the Intel GPU is handling hardware acceleration in the app.

I’ll need to conduct additional research on this issue and will post an update in this thread once I have more information about this matter.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, djmrFunnyMan.

I appreciate your patience. To delve deeper into this matter, could you please verify the following:

1. When did this issue begin, and was everything functioning properly before that?
2. Did this problem arise after updating to graphics driver version 32.0.101.6559?

Your answers will help me better understand the situation and work towards a solution.

Best regards,

Von M.

Intel Customer Support Technician

[djmrFunnyMan]

Unfortunately I am unable to anwer this as I've had this PC for a short time so I cannot answer if the issue is new or not.

Important: The issue went away after I reinstalled windows. So if you cannot reproduce the issue on your end I will close this thread.

[VonM_Intel]

Hello, djmrFunnyMan.

Thank you for the update. I understand that you've had the PC for a short time and can't determine if the issue is new. It's great to hear that reinstalling Windows resolved the problem. I am glad to know you found a solution, thank you for taking the time to share this fix, and hopefully, it may help other community members experiencing similar behavior.

If the issue doesn't reoccur, we can go ahead and close this thread. However, if the issue persists after the Windows reinstallation, please let me know so I can proceed with replicating the issue. 

Best regards,

Von M.

Intel Customer Support Technician

[jakerm32]

Hi VonM_Intel, hope you are doing well,

On further inspection, this issue occurs on the latest driver (6559) but does not occur on driver 5972. 5972 is the latest driver which is being offered by Windows Update. Therefore, I think reinstalling Windows caused the user to use driver 5972 which does not exhibit the black screen while scrolling through GIFs issue. Hope this helps in diagnosing and fixing this problem.

[jakerm32]

Hi, 
I experience the same issue on the latest driver (6559).  I have reinstalled Windows semi recently so I was wondering if that is actually the solution to this issue before doing that again. Are you on the latest drivers and it doesn't have a black screen anymore when scrolling? It takes a little bit of scrolling for it to black screen for me.

[djmrFunnyMan]

Yeah it's not doing it at all anymore. I am on the latest driver.
Do you have any tuning enabled?

[jakerm32]

I don't have any tuning enabled, everything is default. I did notice though that the latest driver supplied by Windows Update (101.5972) doesn't have the issue where as the latest update from the Intel website (6952) does. It will flash either black or white and then after flashing two times it does not happen again until discord is restarted completely.

Are you on 101.6952? (Sorry for asking again, cause you did say you're on the latest driver) and can you quit discord via task manager and then launch again and see if it happens?

[jakerm32]

Sorry I mean 101.6559 for the latest Intel website driver

[ArielP_Intel · Accepted solution]

Hello djmrFunnyMan,

I hope the issue did not reoccur. However, we have tested the Discord application using the steps you have provided but were unable to product the black screen issue. On the other hand, we did observe a slight lag when navigating in and out of the GIF section. This lag may be related to how Discord processes GIFs, and it will be addressed in an upcoming driver update; unfortunately, we currently do not have an estimated date of release for this update.

Let me know if you have any questions or concerns.

Best regards,

Ariel P.

Intel Customer Support Technician

[jakerm32]

Hi Ariel,
I appreciate you testing the issue and even fixing the lag. Thank you. I still have the black screen issue so I will give more detailed instructions:
I have an Intel Core Ultra 155H laptop.
Scroll in the GIFs section for 30 seconds using the trackpad.
If issue is not present, restart discord by quitting and reopening
If it still doesn’t occur, I am fine with you closing this issue.
Thank you

[djmrFunnyMan]

You should open a new thread for the issue (that's what moderators usually recommend)

[Carlos_C]

Just wanted to say that this is also an issue on nVidia GPUs. It's likely related to Discord's hardware acceleration, but I can't confirm 100% for certain.

[VonM_Intel]

Hello, djmrFunnyMan.

As mentioned earlier, We've tested the Discord application using the steps you provided but were unable to reproduce the black screen issue. However, we did notice a slight lag when navigating in and out of the GIF section. This lag may be related to how Discord processes GIFs and will be addressed in an upcoming driver update. Unfortunately, we do not have an estimated release date for this update at the moment. Let me know if the issue persists.

@jakerm32 I empathize with your situation and the issue you are facing. However, I kindly request that you create a new thread for your case. This will allow us to focus on your specific problem and provide you with better assistance.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, djmrFunnyMan. 

Have you had a chance to review my previous response? Please let us know if you require any further assistance. I'm here to help.

Best regards,

Von M.

Intel Customer Support Technician

[VonM_Intel]

Hello, djmrFunnyMan.

I have not heard back from you, I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Von M.

Intel Customer Support Technician