Intel® ARC™ Graphics
Get answers to your questions or issues when gaming on the world’s best discrete video cards with the latest news surrounding Intel® ARC™ Graphics
1730 Discussions

Driver 31.0.101.4314

Sceve
Beginner
4,795 Views

Hi,

 

my PC had the freeze after updating to Driver 31.0.101.4314. So i ignored it with made a hard shut down. The PC was fine after a while but today i had the freeze when i entered in windows. So i used DDU in safety mode and deleted everything and changed back to the previous one.

 

greetings

David

0 Kudos
8 Replies
Andres_Intel
Employee
4,764 Views

Hello Sceve,

  

 

Thank you for posting on the Intel communities. I am sorry to hear that you are having freezing issues with your Intel® Arc™ Dedicated Graphics, I will be happy to help you.

 

To have a better understanding of the situation, please answer the following questions: 


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


0 Kudos
Sceve
Beginner
4,700 Views

Hey,

 

i tried it more often now to install the new one but the result is still the same.

The driver that works is the previous one.

The 31.0.101.4255. 

 

Regards,

David

0 Kudos
Andres_Intel
Employee
4,681 Views

Hello Sceve,

 

 

Thank you for your response, it was really helpful.


Please remember to share the following files to be able to start with the troubleshooting:


 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


0 Kudos
Sceve
Beginner
4,645 Views

Hey,

 

here are the Attachements.

 

regards

David

0 Kudos
Andres_Intel
Employee
4,625 Views

Hello Sceve,

 

 

Thank you for your answer, all the information provided has been really helpful.


Please follow the steps below and let me know the results:


 


Regards,  

 

Andres P. 

Intel Customer Support Technician 


0 Kudos
Jocelyn_Intel
Employee
4,541 Views

Hello, @Sceve  

 

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


0 Kudos
Jocelyn_Intel
Employee
4,447 Views

Hello, @Sceve  

 

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

0 Kudos
Jocelyn_Intel
Employee
4,383 Views

Hello, @Sceve

 

Just as additional information, this issue was already reported, as you can see in this article: Computer Freezes After Installing Driver 31.0.101.4314  

 

It was reported under the bug ID 18029726035. 

 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 


0 Kudos
Reply