Driver 31.0.101.4314

[Sceve]

Hi,

my PC had the freeze after updating to Driver 31.0.101.4314. So i ignored it with made a hard shut down. The PC was fine after a while but today i had the freeze when i entered in windows. So i used DDU in safety mode and deleted everything and changed back to the previous one.

greetings

David

[Andres_Intel]

Hello Sceve,

Thank you for posting on the Intel communities. I am sorry to hear that you are having freezing issues with your Intel® Arc™ Dedicated Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions: 

• What is the graphics driver version that works properly?
• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows. 

Regards,  

Andres P. 

Intel Customer Support Technician

[Sceve]

Hey,

i tried it more often now to install the new one but the result is still the same.

The driver that works is the previous one.

The 31.0.101.4255. 

Regards,

David

[Andres_Intel]

Hello Sceve,

Thank you for your response, it was really helpful.

Please remember to share the following files to be able to start with the troubleshooting:

• Download, run, save and attach the report for the following tools: 
  • Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store. 
  • Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,  

Andres P. 

Intel Customer Support Technician

[Sceve]

Hey,

here are the Attachements.

regards

David

[Andres_Intel]

Hello Sceve,

Thank you for your answer, all the information provided has been really helpful.

Please follow the steps below and let me know the results:

• Update BIOS to version F16c on Gigabyte Support. For guidance, you can contact them.
• Perform a Clean Installation of Intel® Graphics Drivers in Windows to version 31.0.101.4314.
• If the issue persist, perform another Clean Installation of Intel® Graphics Drivers in Windows, but this time to the BETA version 31.0.101.4335.

Regards,  

Andres P. 

Intel Customer Support Technician 

[Jocelyn_Intel]

Hello, @Sceve  

We are checking this thread and we would like to know if you were able to review our previous post. If you need further assistance, please do not hesitate to contact us back. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @Sceve  

We have not heard back from you so we will proceed to close this thread now. If you need any additional information, please submit a new question as this thread will no longer be monitored.  

Best regards,  

Jocelyn M.   

Intel Customer Support Technician. 

[Jocelyn_Intel]

Hello, @Sceve. 

Just as additional information, this issue was already reported, as you can see in this article: Computer Freezes After Installing Driver 31.0.101.4314  

It was reported under the bug ID 18029726035. 

Best regards,  

Jocelyn M.   

Intel Customer Support Technician.