End of support all intel graphics cards on Halo Infinite

[EnzoFX]

Hi

Does anyone know why Microsoft stopped supporting Intel graphics cards?

I've never had any problems since I got it. They stopped supporting it every season until they completely forgot about all Intel graphics cards this last one.

Due to the mediocre response I got from the HALO SUPPORT team, it's unbelievable that the game doesn't work with an ARC A750 without having to modify the cfg file to make it work. I have no problems, high and stable fps.

I hope someone can explain why they stopped supporting them, since some video cards exceed the minimum requirements of the game.

Thanks.

[DeancR_Intel]

Hi EnzoFX,

Thank you for posting in the Community!

It is also indicated on their website that Intel Graphics Hardware is not supported:

PC Hardware Specs and Drivers for Halo Infinite – Halo Support

But I will check this internally and will get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi EnzoFX,

Could you please let me know the exact problem you're facing and any specific error message you're receiving? This information will help us investigate further and find a solution for you.

Thank you for your cooperation, and I'm looking forward to assisting you!

Best regards,

Dean R.

Intel Customer Support Technician

[EnzoFX]

Hi

This is the error that I get when starting the game.

The error was not present a few months ago, when changing seasons the error appeared, but I selected continue and the game started without any type of problem, with the new season, now it does not recognize the video card and it is impossible to play, the only solution is to modify the cgf file and modify a line by entering the video card device ID and everything works great, no error window and it detects the video card perfectly.

The problem is not Intel, it is a problem with the game not wanting to support the entire series of graphics cards, but why.

[DeancR_Intel]

Hi EnzoFX,

Thank you for getting back to me. I will check this further and get back to you once I have the necessary information.

Best regards,

Dean R.

Intel Customer Support Technician

[DeancR_Intel]

Hi EnzoFX,

I understand how frustrating this situation can be. Our driver development team has thoroughly investigated the issue and determined that a fix in the game code is necessary. Unfortunately, this decision is now in the hands of the game developers.

I recommend reaching out to the game developer to report this issue. They are in the best position to implement the necessary changes. Here's the link for reference: PC Hardware Specs and Drivers for Halo Infinite – Halo Support

Thank you for your understanding and patience. 

Best regards,

Dean R.

Intel Customer Support Technician