Enshrouded low performance

[Pandu25]

Hello, 

getting 39-41 FPS on Quality settings at 1080p with my B580 together with a i9 10850k

performance tanked the moment i loaded into the first area of the game. recommended specs are 

intel i7-8700 (3.7 GHz 6 Core) / AMD Ryzen 7 2700X (3.7 GHz 8 Core) or equivalent.  GPU wise

NVIDIA RTX 2070 Super (req. 6GB VRAM) / AMD Radeon RX 6700 XT (req. 6GB VRAM) / Intel ARC A770 

not sure if the game is badly optimized or it just runs bad on intel gpus.

i have latest drivers for my B580

[DhannielM_Intel]

Hi Pandu25

Since you're experiencing similar performance issues with Monster Hunter Wilds, please create a separate thread for that issue so another representative can assist you further. Additionally, I have a few follow-up questions: could you provide the model and power wattage of your PSU? Please be informed that this will be an in-depth investigation, and I may need to ask for clarifications and additional information from time to time. Thank you for your understanding.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Pandu25]

My PSU. Corsair TX750M (750 W)

[DhannielM_Intel]

Hello Pandu25,

Thank you for sharing this information with me. I will continue investigating the issue and will reach out to you with an update as soon as possible.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Ernesto_C_Intel1]

Hi @Pandu25, 

I hope this message finds you well. I wanted to inform you that I am actively working to recreate the issue you encountered while playing Enshrouded. Understanding the problem is a priority for us, and I am committed to resolving it as swiftly as possible.

I will provide you with an update as soon as I have more information. Thank you for your patience and understanding.

Regards, 

Ernesto C.

Intel Customer Support Engineer

[Pandu25]

Hello

Enshrouded had a new update that added Xess and more things but now the game is unplayable. Balanced runs 30 fps like Quality setting even with Xess and with FSR up to 50 fps.

[Pandu25]

I guess the 11600kf isnt fast enough for the B580. Peformance in games arent what i hoped for, seems to struggle with DX11 and DX 12. 

Overhead issue drags the b580 down

[DhannielM_Intel]

Hello Pandu25,

I wanted to check in with you regarding the recent game update. Have you made any changes to the graphics or display settings? If so, could you please share an updated image of your game settings? This will allow us to replicate them on our end and see if we can achieve the same results. With regards to the overhead issue Intel is actively investigating on it.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Pandu25]

Hello.
Since the game update i tried out max performance, performance, balanced and quality graphics settings. FPS stayed the same no matter what setting. I brought this issue to Enshrouded support.

[DhannielM_Intel]

Hello Pandu25,

I assume you haven't altered any settings while using the presets you mentioned. I'll make a note of this and continue my investigation. Thank you for sharing this information with me.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Pandu25]

Hello,
i didnt alter any settings. I assume you're testing with an i5 11600kf aswell? cause b580 performs better with modern cpus (i5 14400f for example)

[Ernesto_C_Intel1]

Hello @Pandu25,

Thank you for responding to my technician's message. For the testing, I'm currently using an i7-11700F processor. It's performance might slightly vary with your i5-11600KF. 

I'll keep you posted on our investigation as soon as possible. 

Regards, 

Ernesto C.

Intel Customer Support Engineer

[DhannielM_Intel]

Hello Pandu25,

Thank you for your patience. We have successfully replicated the issue and will conduct a thorough investigation into the low performance with this game. We will provide you with an update as soon as possible.

Best regards,

Dhanniel M.

Intel Customer Support Technician

[Pandu25]

Hello,

Glad to hear that! cant wait to see better performance in this game soon

[Ernesto_C_Intel1]

Hi @Pandu25, 

I'm contacting you on behalf of my technician, Dhanniel. I'm currently working find the root cause of the issue you've encountered. I'll provide an update on the ongoing investigation as soon as possible. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[Pandu25]

Hello.

any updates on the issue?

[Ernesto_C_Intel1]

Hi @Pandu25, 

Rest assured that I'm actively working on the issue you've raised. I'll provide you an update as soon as possible. 

Regards,

Ernesto C. 

Intel Customer Support Engineer

[Pandu25]

Hello.

No need to work in this issue anymore, im getting rid of the B580 the worst graphics card i have it doesnt work with an I9 10850k and 11600kf

intel doesnt care enough to fix overhead issues

[Pandu25]

Hello. can this thread be deleted? since i wont need it anymore

[Ernesto_C_Intel1]

Hi @Pandu25, 

Thank you for your recent communication regarding your graphics card. I respect your decision and appreciate your input on this matter. As requested, I will proceed to close this case now.

Please note that this thread will no longer be monitored. If you wish to delete this thread, you can do so at your convenience by navigating to your initial post, clicking the three dots beside it, and selecting "Delete."

Thank you for your understanding and cooperation.

Regards,

Ernesto C. 

Intel Customer Support Engineer

[Pandu25]

Hello.
I dont have the option to delete threads.

[Pandu25]

@RandyT_Intel can this thread be deleted too? i still cant delete it from my side