Experience Feedback on Ground Texture Loading Issues in Need for Speed: Heat

[TheZX]

Please refer to the attached image for the details of the issue and the computer configuration.

[ArchieD_Intel]

Hi TheZX,

Thank you for reaching out to the Intel Community Forum. To assist us in investigating the issue, please provide the following details:

• Does the issue occur only during cutscenes? Or does it also happen during regular gameplay or menus?
• When did the issue start? Was it after a specific driver update or game patch?
• What are the troubleshooting steps that you tried so far?
• Have you used DDU to completely remove all residual drivers and installed a new one?
• Have you tried adjusting the graphics settings?
• Which gaming platform did you use to download the game?

Additionally, to gain a comprehensive understanding of your system, please use the System Support Utility (SSU). This tool will generate a text file compiling all your system information. You can follow the instructions at this link and send the text file here. Help Guide for the Intel® System Support Utility.

If you have any questions, please let us know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[TheZX]

1.This issue currently only occurs while playing the game.

2.Since I started using the b580 graphics card last month, this issue has persisted. I have updated the drivers several times, but the problem still exists.

3.Currently, no attempt has been made to investigate the issue.

4.I have never used DUU.

5.no

6.steam

[ArchieD_Intel]

Hi TheZX,

Thank you for the update. I would like to suggest first installing the 32.0.101.6793 (Latest) driver and performing a Clean Installation. In line with this, please try adjusting your graphics settings and provide a screenshot of your in-game display and graphics settings so I can replicate this in our end.

I would also like to request for the Intel® System Support Utility logs so I can see more of your system's configuration.

If you have any questions, please let me know. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[TheZX]

Uninstalling the driver using DUU and reinstalling the latest driver has not worked. In addition, every time I reinstall or update the driver, the game frequently experiences frame drops, but this situation improves after playing for a while.

[ArchieD_Intel]

Hi TheZX,

Thank you for the update. Please try to do clean boot in your system and test if the issue still persists.

1. Click on Search, type msconfig, and choose System Configuration from the search results.
2. Go to the Services tab, check the box for Hide all Microsoft services, and then click Disable all. Click Apply to save the changes.
3. Go to the Startup tab and click Open Task Manager.
4. In Task Manager, navigate to the Startup apps tab, and for each item that is enabled, select it and click Disable. (Make sure to note which items you disable, as you'll need this information later)
5. Close Task Manager, return to the Startup tab in System Configuration, and click OK.
6. Upon restarting your computer, it will boot into a clean environment.

Reset the computer to start normally after clean boot troubleshooting

After you finish troubleshooting, follow these steps to reset the computer to start normally.

1. Open Search and type msconfig, then choose System Configuration from the results.
2. In the General tab, choose Normal Startup.
3. Navigate to the Services tab, uncheck Hide all Microsoft services, click Enable all, and then hit Apply.
4. Go to the Startup tab and click Open Task Manager.
5. In Task Manager, re-enable all the startup programs you previously disabled, and click OK.
6. When prompted, select Restart to reboot your computer.

If you have any questions, please let me know. 

Best regards,

Archie D.

Intel Customer Support Technician

[TheZX]

I kept the eabackgroundservice and steam client service for a clean boot, as I couldn't start the game without these two services. Unfortunately, the issue of ground textures not loading in the game still persists.

[ArchieD_Intel]

Hi TheZX,

Thank you for your confirmation. I will now further investigate this and will get back to you once a resolution is available, however, I would like to request for the screen shot of your game settings so I can also check that. Thank you for your patience and understanding.

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi TheZX,

To ensure I fully understand and address your issue, can you please send the screenshots of the game and graphics settings in English Language? Thank you for your cooperation.

Best regards,

Archie D.

Intel Customer Support Technician

[TheZX]

intel graphics software can't find this game, so I didn't change profile of this game

There is no option to change the language in this game, only Chinese，so I translated it

 

[ArchieD_Intel]

Hi TheZX,

Thank you for sharing the settings in English. I'll investigate further and update you once a resolution is found. Your patience is appreciated.

Best regards,

Archie D.

Intel Customer Support Technician

[Ernesto_C_Intel1]

Hi @TheZX, 

I'm contacting you on behalf of my technician, ArchieD_Intel. I'm actively recreating the issue you've raised. 

I'll provide you an update as soon as possible. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer

[ArchieD_Intel]

Hi TheZX,

I've tried to recreate the issue using both Intel Arc B580 with the graphics driver 32.0.101.6793 and a competitor GPU - NVIDA RTX 4060 with 32.0.15.7652 and did not encounter the issue.

• Simulation system:
• CPU: AMD Ryzen 5 5600G
• GPU
  • Intel Arc B580 with graphics driver 32.0.101.6793
  • NVIDA RTX 4060 with 32.0.15.7652
• Operating System: Microsoft Windows 11 Home(10.0.26100 Build 26100.4061)
• Tried with HDR on and off on both graphics card

Since this is the case, the issue has been isolated within your system. I am willing to help in isolating this further to address the issue. 

• Please try uninstalling your graphics driver using DDU and install the latest Intel Arc Graphics Driver.
• Do you intend to use the HDR? Check if it is also enabled in Windows for your monitor.
• What is the exact model of your monitor?

Please provide a screenshot of the issue using the latest Graphics driver so I can compare it. 

Best regards,

Archie D.

Intel Customer Support Technician

[ArchieD_Intel]

Hi TheZX,

Did you have a chance to review the previous post? Please feel free to reach out if you have any questions. Thank you.

Best regards,

Archie D.

Intel Customer Support Technician

[TheZX]

Hello, I compared the footage of the game that you tested with the b580 and can see the same texture problem, I have circled it and put the picture in the attachment

If you wish to observe the issue more clearly, please proceed to the locations marked on the game map; this problem appears to occur only on earthy terrain.

 Then you may see a scene similar to mine.

I tried using DDU and it didn't work
I turned off the HDR and it didn't work either

[ArchieD_Intel]

Hi TheZX,

Thank you for confirming that turning on and off the HDR along with the DDU didn't resolve the issue. I'll investigate again and update you as soon as I found a solution. However, can you please confirm your exact monitor's model?

Your patience is appreciated.

Best regards,

Archie D.

Intel Customer Support Technician

[TheZX]

My monitor is SANC G72 Max

[Ernesto_C_Intel1]

Hi @TheZX, 

Thanks for providing additional information. I've successfully recreated the issue you've cited. 

Allow me time to further investigate the issue and provide you an update as soon as possible. 

Regards, 

Ernesto C. 

Intel Customer Support Engineer