Final Fantasy 13 crashing

P4C3MAK3R · ‎06-08-2023

Hallo, i just changed my gtx 980ti to arc 770lm. My FF13 keep crashing early-mid gaming.

I have tried everything, it keeps crashing. I just upgraded my pc fresh, formatted my drive, and installed windows 11 new. I went from nvidia gtx980ti to arc 770lm. FF13 played fine on 980ti.

My PC spec :

MSI Pro B660 Mainboard, Intel 13600, 16GB DDR4, 750W Corsair PSU, SSD HD.

The Game keeps crashing about after 5-15 min. gaming, usually on battle or cinematic.

I tried both Beta and WHQL driver with clean installation, both don't work.

It keeps crashing no matter which resolution (tried HD, WQHD, UHD).

I tried to change my desktop resolution also don't work.

Does someone have solution to this problem?

Andres_Intel · ‎06-09-2023

Hello P4C3MAK3R,

Thank you for posting on the Intel communities. I am sorry to hear that you are having game crashing issues with your Intel® Arc™ A770 Graphics, I will be happy to help you.

To have a better understanding of the situation, please answer the following questions:

When did the issue start?
Take screenshots of the game settings
Take a video of the issue.
Download, run, save and attach the report for the following tools:
- Report for Intel® Graphics Drivers, find the installation steps on How to Install the Intel® Graphics Command Center From the Microsoft Store.
- Intel® System Support Utility for Windows (SSU), you can find the steps on the link How to get the Intel® System Support Utility Logs on Windows.

Regards,

Andres P.

Intel Customer Support Technician

P4C3MAK3R · ‎06-10-2023

The issues started right after i installed the game and play it. The crash happens 5-10 minutes after i start the game. Btw i also reported this in report a bug or issue in intel graphic command center. I attached the files needed.

rgds.,

Michael Halim

Andres_Intel · ‎06-12-2023

Hello P4C3MAK3R,

Thank you for your response, it has been really helpful.

Please follow the steps below and let me know the results:

Update driver to BETA version 31.0.101.4382. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).
Make sure to have the BIOS up to date. You can contact MSI for installation steps.

Regards,

Andres P.

Intel Customer Support Technician

P4C3MAK3R · ‎06-12-2023

I have updated the BIOS and the latest beta driver. I tried playing at 1080p windowed version (HDR turned off, lowest aliasing and lowest shadow) and it seems to be stable for about 20 minutes gameplay. Then i tried played at full screen 4k (with HDR), it still crashed after about 10 minutes gameplay.

Andres_Intel · ‎06-12-2023

Hello P4C3MAK3R,

Thank you for your answer, all the information provided has been very helpful.

I will start with an investigation of this issue, as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎06-13-2023

Hello P4C3MAK3R,

We have been working on the investigation, to e able to continue with it please follow the steps below:

Which game store did you use to download the game? For example Stema, Epic, etc.
Clean install graphics driver to version 31.0.101.4369 using Display Driver Uninstaller. For guidance, How to Use the Display Driver Uninstaller (DDU) to Uninstall an Intel® Graphics Driver.
If the issue persists, download the graphics driver version 31.0.101.4146. For guidance, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).

Let me know if the issue persists.

Regards,

Andres P.

Intel Customer Support Technician

P4C3MAK3R · ‎06-13-2023

Hallo,

i use steam to download the game.

The problem still persist. I have clean installed both drivers using Display Driver Uninstaller.

I dont know if this info useful or not. The game last longer in 1080p windowed, at 4k it crashes quicker maybe after 3-5 battle (or a long boss battle). But eventually at all resolution it will crash no matter what.

I will try to install the latest beta driver and try to play again at 1080p windowed mode.

rgds.

Michael

Andres_Intel · ‎06-14-2023

Hello P4C3MAK3R,

Thank you for your answer, it has been really helpful.

I will continue with the investigation, as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎06-14-2023

Hello P4C3MAK3R,

We still working on the investigation, while we work on it, please let us know the results of the latest beta driver at 1080p windowed mode.

Regards,

Andres P.

Intel Customer Support Technician

P4C3MAK3R · ‎06-15-2023

Hello,

It still crashes. but at lower resolution it takes a bit longer to crash than in higher resolution. About after 7-8 battle, and usually at the ending of the battle where the screen should switch from battle to walk around mode.

rgds.

Michael

Andres_Intel · ‎06-15-2023

Hello P4C3MAK3R,

Thank you for your response, and for completing the steps.

I will continue with the investigation and I will try to reproduce the issue, as soon I have further information I will let you know.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎06-22-2023

Hello P4C3MAK3R,

Thank you for your time.

We sill working on the reproduction of your issue, we will let you know the results as soon as possible

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎06-23-2023

Hello P4C3MAK3R,

We have been working on the investigation and we were able to reproduce the issue with the latest BETA driver version 31.0.101.4499. When we tested the latest stable driver version 31.0.101.4502 released this week, in our system the issue disappeared.

Just to make sure that your system has the same behavior, please follow the steps below:

Download the latest stable graphics driver version 31.0.101.4502. For installation steps, How to Install an Intel® Graphics Driver in Windows® 10 & Windows 11 (Method 2).

Keep us informed of the results.

Regards,

Andres P.

Intel Customer Support Technician

P4C3MAK3R · ‎06-24-2023

Hello,

i have installed the lastest driver. And i am pleased to inform you that at 1080p full screen the game seems stable enough. It does not seem to crash till now (have been about 1 h in game). But it still crash at 4k resolution (after about 5-10 minutes in game). Any thought why the game still does not hold at 4k?

rgds.

Michael

P4C3MAK3R · ‎06-24-2023

Uff it still crashes, even at 1080 p.

rgds.

Michael

Andres_Intel · ‎06-26-2023

Hello P4C3MAK3R,

Thank you for your response, all the information provided has been really helpful.

We will continue with the investigation, and as soon I have further details, I will let you know to answer all you questions.

Regards,

Andres P.

Intel Customer Support Technician

Andres_Intel · ‎06-27-2023

Hello P4C3MAK3R,

Thank you for your time, we still looking into this.

We are trying to reproduce the issue and now we have a question, does this issue happen in a specific area or time of the game?

Regards,

Andres P.

Intel Customer Support Technician

P4C3MAK3R · ‎06-28-2023

It happened almost always during the battle, but after the driver update (4502) it happens at any time without warning. Just suddenly get kicked to desktop in windows. I will try to install the latest driver (4514) and try it again.

rgds.

Michael

Andres_Intel · ‎06-29-2023

Hello P4C3MAK3R,

Thank you the clarification.

I will wait for you to test the driver 31.0.101.4514. Please let us know the results.

Regards,

Andres P.

Intel Customer Support Technician

P4C3MAK3R · ‎06-30-2023

Hello, it still crashes, i tested it at 4K, because at 4k it takes shorter time to crash. At 1080p it must be more stable and should take longer to crash. So i prefer to test it at 4K to get quicker result.

rgds.

Michael