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201 Discussions

Fortnite Chapter 4 - Season 1 DX12 crasch

Valcon
Beginner
872 Views

Since today's update of Fortnite it is no longer playable in DX12 mode. It crashes at startup as soon as it goes into the game. I have installed the latest driver and so on.

Labels (2)
13 Replies
jedilord
Novice
827 Views

Same here.

EndBase
New Contributor I
816 Views

Same here running in DirectX 11 now

hmadeit
Beginner
720 Views

same here

jedilord
Novice
687 Views

Latest beta driver fixes this issue for me

EndBase
New Contributor I
673 Views
Valcon
Beginner
556 Views

After the latest Fortnite update the issue comes up again

jedilord
Novice
404 Views

Same - can Intel get engineers to produce more stable drivers please?

Hugo_Intel
Moderator
173 Views

Hello Valcon


Thank you for posting on the Intel® ARC™ Graphics Communities. I am sorry to hear that you are experiencing crashes on Fornite after the latest update.


In order to help with this issue please let us know the following information:


1.-Run the Intel® System Support Utility and attach the log file.

2.-When the game crashes is there any error message? or, Does it just close and goes to the desktop?

3.-Plase share a screenshot or a short video of the issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


Carlocci
Beginner
85 Views

Hello Hugo

It a known issue. Multiple people affected. Do you have any updates on this? Do you need more samples on the issue?

Hugo_Intel
Moderator
123 Views

Hello Valcon


I hope you are doing fine. 

  

Were you able to check the previous post? 

Let us know if you still need assistance. 


Best regards, 


Hugo O.  

Intel Customer Support Technician.


Hugo_Intel
Moderator
65 Views

Hello Valcon

  

I hope you are doing fine. 

  

I have not heard back from you. So I will close this thread. If you need any additional information, submit a new question, as this thread will no longer be monitored. 

  

Best regards, 

 

Hugo O.  

Intel Customer Support Technician.


Hugo_Intel
Moderator
65 Views

Hello @Carlocci


Please submit a new question on the Intel® ARC™ Graphics community forums, and provide a detailed explanation of the situation to have a more personalized troubleshooting step for your issue.


Best Regards,


Hugo O.

Intel Customer Support Technician.


Hugo_Intel
Moderator
31 Views

Hello everyone,


Please make sure to try the latest Beta driver version 31.0.101.4034 since it includes some fixes for Fortnite. If you have further questions or if the issue persists, please open a new thread since this thread will no longer be monitored.


Best Regards,


Hugo O.

Intel Customer Support Technician.


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