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Fortnite DirectX 12 not working with latest Intel ARC Drivers

Musse
Novice
4,546 Views

Hi Intel!

Is there possible way to fix so that it works with DirectX 12 on the game Fortnite since they use UE 5.1?

I installed latest beta driver for Intel ARC 31.0.101.4311 but the game only wants to start in DirectX 11 which is not playable at all for my kid.
Other users say that ActiveX 12 worked when Fortnite used UE 5.

I have included Intel System Support Utility configuration file if that helps.Fortnite Rendering Mode.png

 

Many thanks in advance

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1 Solution
Andres_Intel
Employee
4,134 Views

Hello Musse,

 


Since Intel still working on the investigation of the issue, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards, 


Andres P.  

Intel Customer Support Technician


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10 Replies
Andres_Intel
Employee
4,477 Views

Hello Musse,

  

 

Thank you for posting on the Intel communities. I am sorry to hear that you are having gaming performance issues with your Intel® Iris® Xe Graphics, I will be happy to help you.  

 

To have a better understanding of the situation, please answer the following questions: 

 

  • Does the issue happen with the driver version 31.0.101.4255?
  • Does the issue happen with Dell driver 31.0.101.3616?
  • Take screenshots of the game settings.


  

Regards,  

 

Andres P. 

Intel Customer Support Technician


Musse
Novice
4,460 Views
Thanks for your reply
The kid have his computer now at his mom’s place.
But we also tried on a Lenovo X280 and same problem there.
I will try driver 31.0.101.4255 and see what happens on that computer and let you know.
What game settings exactly should I show? We use the standard settings in the game without changing anything.
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Andres_Intel
Employee
4,446 Views

Hello Musse,


 

Thank you for your response, it has been helpful.


I will wait for you to complete the steps, in case you need it, find below the steps to complete the updates and downloads:




Regards,  

 

Andres P. 

Intel Customer Support Technician 


Musse
Novice
4,386 Views

I tried today on a Lenovo X280 and it's the same issue there, I know the hardware is older but from what I have seen before is that it should have worked before with DirectX 12.
For this computer I couldn't find any beta drivers (UHD Graphics 620) so the latest was version 31.0.101.2121

I have included Intel System Support Utility configuration file if that helps.

Musse_0-1682623286057.png

-----------------------------------------------------------------

On the weekend I will try to test on the Dell 7320 with Dell driver 31.0.101.3616 and with beta driver 31.0.101.4255 and report back.

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Andres_Intel
Employee
4,377 Views

Hello Musse,

 


Thank you for your answer, all the information provided has been really helpful.


For the Intel® UHD Graphics 620, there are no Beta drivers and the latest one is 31.0.101.2121.


I will wait for you to complete the driver update on Dell 7320 to version 31.0.101.3616 and with beta version 31.0.101.4255.

  


Regards,  


Andres P. 

Intel Customer Support Technician


Musse
Novice
4,260 Views

I tried version 31.0.101.3616 and with beta version 31.0.101.4255 and no difference.
I also tried the latest 31.0.101.4335 and same there.
The only choice is DirectX 11 or Performance - Lower Graphical Fidelity as the picture

Musse_0-1682707905330.png


I saw this info on another forum:
So basically, when Fortnite went with Chapter 4, they started using Unreal Engine 5.1 instead of Unreal Engine 5 which uses a thingy called shader model 6. If your graphics card's shader model is something below 6 then you cant play on DirectX 12.

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Andres_Intel
Employee
4,226 Views

Hello Musse,

 


Thank you for your response, it has been really helpful.


I will start with an investigation, as soon I have further details I will let you know. 

  


Regards,  


Andres P. 

Intel Customer Support Technician


Andres_Intel
Employee
4,179 Views

Hello Musse,

 


We have been working on the investigation, and the issue has been reported to the driver developer team, bug ID 1309536736. We cannot promise any fix anytime soon but if there is one we will note it in the community thread and in a future driver release notes.


Let me know if you have further questions.

 

  

Regards,  

 

Andres P. 

Intel Customer Support Technician


Musse
Novice
4,158 Views
Thanks for info. We will wait and try if there will come a fix for this.
0 Kudos
Andres_Intel
Employee
4,135 Views

Hello Musse,

 


Since Intel still working on the investigation of the issue, so we will close this thread. If you need any additional information, please submit a new question as this thread will no longer be monitored.

  


Best regards, 


Andres P.  

Intel Customer Support Technician


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