Forza Horizon 4 keeps getting stuck

[Muksid]

Hi,

I purchased an arc a750 founders edition( or limited edition) from a local supplier in my neighborhood. When i try to play Forza Horizon 4 ultimate edition, at first the game runs for about 5 minutes then freezes with music playing on the background. After the initial crash no matter how many times i run it, it crashes on the loading screen. But if i restart my pc then try to run the program, i can play around 5 minutes before the game freezes. I checked the windows event viewer for the specific error. Sometimes the error is "ntdll.dll", sometimes application error. I have encountered such issues with this game only though i don't game much.

My specs are:

CPU: ryzen 5 5600

MOBO: Gigabyte b550m Aourus elite

Ram: 8x2 3200Mhz Corsair vengeance

PSU: Corsair CV650 Bronze rated

Is this a driver issue or do i have to apply for warranty for the gpu? 

I will later provide a drive link for the memory dump created when the application was frozen created from task manager and the forza horizon crashdump from widows/user/appdata/local/crashdumps.

P.S: I only overclocked my cpu using Bios. And an screenshot of intel arc control panel performance setting is attached as well.

pls help me solve this problem. Forza horizon 4 is one of my most favorite titles among many others.

[NormanS_Intel]

Hello Muksid,

I appreciate your thorough explanation of the situation. It's reassuring to know that your system was functioning well for a period before the unexpected glitch. Regarding the potential GPU issue, a comprehensive examination is essential to ascertain whether the graphics card is the root cause. In the meantime, it may be beneficial to consult with your place of purchase for any additional diagnostic tests they can offer. 

We will conduct a thorough investigation into this matter and make certain to keep you updated with any developments or solutions within this discussion thread.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Muksid,

We have thoroughly reviewed your case and I understand that Forza now runs smoothly after increasing the initial size of the paging file. However, I need some clarification regarding the "glitch" you mentioned. Just to be clear, are you referring to the BSOD as the glitch? Is that correct? Also, does the BSOD occur even when you're not playing Forza? Please let us know so that we can identify what triggers it.

Best regards,

Norman S.

Intel Customer Support Engineer

[Muksid]

Hi,

The glitch is not BSOD. its like a sudden black screen then comes bits a pieces of the background image and then comes BSOD. I have found a video regarding that. Please notice the sudden glitch and black screen between 00:13 and 00:17. The heavily pixelated BSOD generally comes after but it didn't happen at the time of recording. 

P.S: kindly ignore the background wallpaper. 

Thanks for you time

Muksid

[NormanS_Intel]

Hello Muksid,

I appreciate your efforts in documenting and sharing the video of the glitch. It's indeed a peculiar issue, and the visual evidence is invaluable for troubleshooting. Could you kindly inform me which digital distribution platform you are utilizing for the game? Whether it's Steam, Xbox, or another service, this information will aid us in attempting to replicate the issue on our side.

In the meantime, I suggest updating your graphics driver to the newly released version 31.0.101.5534. Before proceeding with the update, it would be prudent to use DDU to ensure a clean installation.

Please rest assured that the wallpaper is not a concern; our primary goal is to address the technical problem at hand. Your detailed account is greatly appreciated, and I'm here to assist you every step of the way as we work towards a resolution.

Best regards,

Norman S.

Intel Customer Support Engineer

[Muksid]

Hi,

Epic store is the digital distributor of Genshin impact (the game shown in the video). And I will update the driver when I get some free time.

Thanks for the quick reply and for your reassurance.

Muksid

[NormanS_Intel]

Hello Muksid,

Thank you for the update and the information you provided. I'm slightly puzzled though; I was under the impression that the issue was with Forza. Could you clarify if you're also experiencing difficulties with Genshin Impact? To ensure clarity and provide targeted support, if Forza is functioning correctly, it might be beneficial to initiate a distinct discussion for Genshin Impact. This way, we can offer more specific troubleshooting guidance for each game individually.

Looking forward to your clarification.

Best regards,

Norman S.

Intel Customer Support Engineer

[Muksid]

Hi,

Sorry for the trouble. I should also add i have faced the glitch and restart even when watching YouTube videos on chrome browser. So its not a application specific issue. I presume it's either windows or hardware related issue. Even today the computer glitched out and restart by itself in the morning. But i couldn't record it. I am going to borrow a gpu from my friend and replace it with my current one and test my whole system for a week. If nothing happens in the meantime, it is a GPU issue. if the same thing happens then i will RMA the motherboard and ram. But the perfnet error is really a nuisance for me. do you have any idea of a fix for it?
thanks for your help.

Muksid

[Muksid]

Hi,

Pc just glitched out and I managed to take a picture of the BSOD screen. Please look at the attached picture.

Thanks 

muksid

[NormanS_Intel]

Hello Muksid,

I'm grateful for your prompt reply and the valuable details you've shared. It appears that the blue screen error may be associated with the graphics card. For a more in-depth diagnosis, I suggest following the troubleshooting procedures outlined in our guide: "Blue Screen of Death Video Scheduler Internal Error When Trying to Install Driver for Intel® Arc™ Graphics."

To ensure we're on the same page, could you please confirm if the issue with Forza has been resolved? If Forza is no longer the concern, it might be beneficial to start a fresh thread dedicated to the new issue. Your confirmation on this would be greatly appreciated.

Additionally, I recall you mentioned the possibility of testing with a GPU borrowed from a friend. If you've had the chance to do so, I'm keen to hear about the outcome.

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Muksid,

I wanted to check if you had the chance to review the questions I posted. Please let me know at your earliest convenience so that we can determine the best course of action to resolve this matter. 

Best regards,

Norman S.

Intel Customer Support Engineer

[NormanS_Intel]

Hello Muksid, 

I have not heard back from you so I will close this inquiry now. If you need further assistance, please submit a new question as this thread will no longer be monitored.

Best regards,

Norman S.

Intel Customer Support Engineer